Hobbytron - Worst Customer Service Ever
SANTA CLARITA, CALIFORNIA -- I emailed less than 60 minutes to cancel my order I picked the wrong item.They read a script saying once a order has gone down to processing there is nothing that can be done.
But as we all know they just chose to do nothing the order had not even been filled let alone shipped. I asked for a manager I was given a Katie who repeated the script I asked to speak with her boss she said she is as high as it goes there was no one above her I could speak to. I was then hung up on. I called back and asked the customer service representative who was the manager she gave the name Anthony.
I then asked to speak with him regarding my previous conversation. He then gave the same script and I informed him I would like to file a formal complaint. He said he would have to review the call not even an apology for this so called manager. I informed them I did not want this product.
Anthony said I would have to wait for them to ship it then ship it back at 20 % restocking fee. So why not just restock it before shipping. This was absolutely unacceptable I told them I was unsure if this was the one I needed I wanted get the best one they carried he said tech support would be the ones to talk too I asked to speak with them Anthony then advised they are out to lunch.
I felt bullied by this company.Anthony could even help from laughing at me while we were talking.HORRIBLE customer service if that you can call it.