Ebay Seller Account Restricted After 15 yrs., 250K in Stock, What Do I Do???
customer noservice - Complaint
CALIFORNIA -- I have built a business selling surplus on Ebay over the past 12 years, and now have 3 warehouses and 250K of stock in specialized machinery. I returned from vacation yesterday and found an email from Ebay saying that all 400+ of my listings had been cancelled and that I was prohibited from selling on Ebay indefinitely????? NO rhyme or reason given. Foolishly, I called their customer noservice, waited on hold for 10 minutes and some oriental person who could have cared less finally came on and told me that one of my seller requirements ??? was 135 instead of 100 (of what I do not know and she could not tell me). I asked what I had to do to be reinstated and she mumbled around about seller requirements for 5 minutes until I finally asked (again) if she could tell me 'how to be reinstated'.... She had to transfer me for that.... I waited on hold another 25 minutes and another oriental answered and began to tell me that I had been restricted indefinitely, until I told her that I had been thru all that and just needed to know what had to be done for reinstatement. She said that it was indefinite and that I could not ever sell on eBay again. I asked " never again, never in the future?" and she said yes, never. They both could speak what I would judge to be 50% English.
So I'm sitting here with all this inventory that is only marketable nationwide (no one within 50 miles would even know what 90% of it is). Three warehouses full and overnight I'm out of business. This after I have been with them over 15 yrs.,spending $1,000-1,500 per month in fees with them, not counting the Paypal, and shipping ripoffs, for the past few years. At this point I am so numb that I can't even tell my family. Ebay does not even have people on the phone who can talk intelligently about THEIR business, and they DO NOT CARE!