Global Tel Link/PCS Are the Same and Crooked
Prison Call Services - Complaint
TEXAS -- I was charged by both Prison Call Services and Global Tel Link and realized they are one and the same though Global Tel Link tells you that PCS is a fraud, at one point one of their reps told me to go back to PCS because it would save me money. Both took my money but charged services fees and there are hidden fees even if you don't answer the call. You put money in the account and it can be gone in one short phone call and they immediately demand more. I added money one day but that same day, my niece was released so I called and canceled it but they threatened me on the phone demanding to know why I was canceling as if I didn't have a right as a consumer to cancel an unneeded service. But I had filed a fraud claim against PCS, signed up with Global Tel Link and "somehow" they were able to get my money from PCS for a fee of course. Wells Fargo further lost me money because they claimed that PCS was legitimate although their phone numbers do not work. Global Tel then pretends to be saving you.
So I canceled since she was released and for a few days the money was back in my account but then somehow when Wells Fargo investigated PCS, they decided it was a legitimate business so they ok'd the cancelled withdrawal which then somehow voided my cancellation of the Global Tel Link service and the 50.00 was taken out but because of bank procedures, the transactions "dropped off my account" so when I checked it looked like that the money was taken out then promptly returned only to have them sneak it out a few days later. I kept looking for the amount minus the 14.95 service charge for cancellation and kept searching for 50.00 that I was short. Finally after my daughter was arrested again and she was able to call me, they announce on the call my balance! I go to my account and sure enough they had kept the 50.00 and if she hadn't been picked up, the money would have stayed in there past the 90 day refund period and I would have lost it all together.
Not only is Global Tel Link an expensive fraud, PCS is owned by them and they manage to work you both ways: PCS advertises a flat rate and/or less per minute but the number is declared no good by Global Tel Link and they step in take the rest of what you gave to PCS and charge you service charges, a long distance rate, a unanswered call charge...on and on. Plus trying to stop payment on PCS just got me an email threat saying they could charge me 3 times what I owed if I went to the bank! And then the bank sees that Global Tel Link was used at one time and they didn't even check out PCS so they said the 50.00 Global Tel Link used plus charges was legitimate and let it go through even though I had canceled it and had not used any calls against the 50.00. It is a racket, it is government sanctioned, it is a monopoly and it seems we have no recourse EXCEPT I am a writer and I am going to spend the rest of my days harassing my senator and congress person for reform.
The prison system doesn't help drug addicts and it doesn't help people while they are in jail so they come out worse than before. It is a money making business and hardworking families in an attempt to help their family members, only get ripped off. My niece is young and suffered the loss of her parents both suddenly and tragically within a two year period. I'm not condoning her drug use and it has been a battle but she doesn't need to be in prison but in treatment like all drug addicts. But punishing the families by ripping us off doesn't help us help our family members. I have given her an ultimatum because there is a 2 year live-in program and she can live with me or my father anymore. She needs professional help to rebuild her life and she needs structure and to be working with people who have experience with drug addicts and their fears. I am helpless in doing anything for her because it is up to her. She may not have hit bottom and she may not make it and that frightens me more than anything. BUT I don't need to be played by a big corporation which makes billions off the prison system.
I need my energy to be here for her when she decides she wants to restart her life. I don't need to be ripped off as if I deserve to be treated like a brainless twit who has money laying around for these racketeers to bully and rip off. None of us deserve that, regardless of who or why a family member is in prison. The prison system helps no one, and our judgment of people who have fallen into drug use is unfair since we don't have a clue what brought that about. And God help the innocent who get arrested and their families have no money nor understanding of how to fight for them or have the means to even figure out how to get help. I am ashamed of America right now. There is no compassion for the poor and as needed services are erased, more people will fall into despair and into jail. And as Global Tel Link takes money hand over fist, you can bet they pay no taxes. If you read this, and you find yourself in this same situation, speak out, be a pest to your congress people, call the White House, your Governor, don't stop being loud and clear about the changes we need. In silence, we will fail our children.
Painting: The Game You Can't Win