Target.com - Lack of Accountability When an Order Was Cancelled, Target Shipped It Anyway
ON-LINE -- I ordered 2 items from my daughter's baby registry on-line.Based upon some new info about the safety of the items, called Target.com to cancel the order and was assured that 1) the order had not been processed 2) nothing was charged to my credit card 3) the items would be placed back on the registry as available for purchase. I then received an email from Target stating that the items were shipped. These are large and fairly expensive items. I called customer and guest services for help and was told there was nothing they could do, there are no guarantees when you cancel an order and in fact there's a "30 minute window" after you place and order in which you can cancel. There is no disclaimer to this effect on Target's websites, nor did the original order taker or the person who assisted me with the cancellation state anything about this. Their solution: refuse delivery and then sort through the complexity of companies with verifying refunds and credits to the charge account. Target would take NO responsibility for their lack of follow through or whatever did or did not happen. When I asked them to cancel the shipping order, they said they could not do that and they were "sorry they could not resolve the matter the way I wanted them to", in a very patronizing manner. There seems to be no accountability on Targets end, the customer service people are difficult to understand and no one is willing to make an effort to right the wrongs.
This originally began as a happy experience for my daughter, now her "gift" will be arriving at her door and must be returned to sender, creating an awkward situation for her since this was supposed to be a surprise, and tying up resources on mine with my credit card company. I think I have learned a valuable lesson about both Target and on-line ordering. Have been spoiled by Amazon and expect others to be as honest and trustworthy....sadly this is not the case.