US Airways - Pulled Off Plane 2 Minutes Before Departure
US 2675 - Complaint
CHANTILLY VIRGINIA -- Traveling to try to get there to see terminally ill parent. Flights cancelled ; on standby. To my joy I got a seat. I was pulled off when a tardy US Airways Vacationer (read package deal) showed up as the door was closing. My name was bellowed across the plane and my luggage pulled off. I am feeling emotional but this maid me tear up. I did not lose my temper but was pulled away because I was upsetting other passengers. Ellie tried to get me to agree to a taxi voucher to DCA for a flight leaving in less than two hours-from IAD. I think they wanted to get rid of me.
This major airline let me down when I needed service the most. No doubt their routed will be ones I need and I will have to fly them again but I will never forget this shabby treatment at a sad time.