DirecTV - Billing - Cancellation Policy
Customer Service - Complaint
ATLANTIC BEACH, FLORIDA -- I had paid for my sister's direct TV for about 7 years because she was on disability and could not afford it. About 3 months ago we decided it was becoming too expensive and changed to AT&T. After being with AT&T for a month she did not like that so we went back to Direct. The representative wanted a bank acct, or credit card which he assured me he would only use for the initial set up. Then they used it for the first months payment. When I called they said they would credit it back, but never did. 5 weeks later my sister died unexpectedly in her sleep, she was only 58.
I called Direct to cancel, but since it is in my name not hers they refuse to do anything other than let me move it to my home and continue the 2 year contract. I have Comcast and was not willing to change my service. So now I own the cancellation fee. He said it cost $1,000 to reconnect my service, well what about all the $1,000's I have paid over all the years I have been a customer and what about all the years I have been a customer. I leave for a few weeks, you wanted me back, now I am back and due to a death I need to leave. The representative told me I LOST my LOYALTY because I left for 5 weeks. So I ask, what would have happened if I had died and not my sister.
Well, if that had happened they would have waived the cancellation fee. I told him with any luck I would go to sleep and die before I got his bill. He offered to call the police if I was going to hurt myself, they do not want to lose that cancellation fee. However, as I have read other complaints I have read of other customers where a husband has died and they bill the wife.
As other replies have pointed out, everyone has a contract today. No one looks at these complaints until you have a problem. But buyers need to BEWARE, ask lots of questions. DirecTV will tell you one thing and do something else. They did it to me and did it to others.. Beware, Beware, Beware. The new motto Customers are always wrong.