It Isn't Easy To Become A Comcast Customer
Internet Service - Complaint
FT. MYERS, FLORIDA -- We are spending the winter in Florida for the first time. I spent a lot of time finding the best price for internet service here, so much time in the automated systems waiting to get to a real person for rates that I went over my Verizon monthly minutes allowance. After checking several days (because their deals change daily) Comcast had a special with no contract so I signed up.
While on the phone the Rep. asked for SS number so they can run a check in their system to see if I have any bad debt with them. I've never been a Comcast customer so I don't. I drove to their office and waited forever-picture purgatory, got the modem equipment, came home and hooked it up. It works. Today, two weeks later I received a letter from Comcast telling me that Lexis Nexis says I'm not credit worthy and they need a deposit from me. The coded reasons listed are:
1. The input address has an invalid apartment designation (this is the correct address and it isn't an apartment so their is no apt number)
2. Identity elements not fully verified on all available sources - what?
I'd never heard of Lexis Nexis so I looked them up. They are resellers of credit info so I guess they don't have to do a thorough job. They just plug me in and this address doesn't match my normal address and they stop there. Of course it won't match, we're seasonal customers, I don't live here full-time. They don't give a credit score it's a Market Max risk score with a range of 000-900 and the score they gave me was 222. I have an excellent credit score with all three credit reporting agencies.
Now they want a deposit to provide service. I don't want to give them money and then in 6 months have trouble getting it back. I just want to pay for service they provide and be done. Do I need to be worried that their stupid score will affect my real credit score?