Dish Network the Worst Customer Service and a Total Fraud!
FARMVILLE, VIRGINIA -- I had Dish Network installed 3 weeks ago. Firstly I have to cancel the service due to myself being relocated to South Africa. Stupid idiots I spoke with could hardly speak English, and after trying to tell the same person its a different country I am moving to, he still proceeded to ask me to transfer the service to where I am moving too. After asking to speak to a supervisor and holding for 20 minutes, he informed me that I need to transfer the service to a family member or have the new tenants take over the contract. Well being from South Africa and not knowing if I will be residing there for a while or return to the USA, the so called Supervisor was no help to me and told me that I have committed to a contract and will be liable for the +/- $400 charge for cancelling the service. Yea after 3 weeks having the service??? He was nice enough to inform me that he will put the account on Hold for however many years till I return, so tell me what happens with the equipment in 4 years, gets stolen damaged........... still have to pay the $400.
Firstly the sales person was very friendly and PUSHING me to have the service installed the next day. Had to pay an upfront fee of more than $100. We have 2 humongous dishes in the front of the house, due to them not being able to get a signal, yea 2! Why not use the present Dish that was already here? The internet signal sucks!!!
The service agent that installed the equipment left a cable running about 20 yards across my driveway, I was told he was coming the next day to bury it, NOT. The cables hanging from the side of the house is completely exposed and looks terrible.
Conclusion: NEVER EVER HAVE DISH NETWORK AS YOUR PROVIDER!