Super Media - Heartless Customer Service
Marketing - Complaint
MYRTLE BEACH, SOUTH CAROLINA -- I found that our companies had multiple listings that were inaccurate and needed updating. After updating the information for two hours or so and trying to save the information, I became aware that both of our companies would not show, at once, in the login portal. I then contacted SuperMedia for assistance.
The customer care representative troubleshooted some areas and finally got both companies to show in the portal. When I checked to confirm everything, both companies were indeed there, but all of our company's information was lost.
After informing her that they had deleted all of my information, she replied, "Oh yea, that happens".
I asked her why didn't she tell me before the deleted everything so that I could have copied most of the information and pasted it in later. She said "sorry, that's just the way it is. Both of you companies are there now have a good day".
I was shocked with the phone still at my ear, and she obviously didn't realized that we were still connected because someone asked her what I was saying towards the end of the conversation, and she replied, "he says that all of his information is gone now, and you know what? I really don't give a shit".
I said "oh, ok". Then she disconnected the call.
The following day, I decided to call back to make a complaint with management. Not mentioning the poor service from the previous day, I asked the representative to pull the log for the lady's name that helped me, and he could not find anything in the system for that day where my company was helped. She had deleted the entire incident.