Jennifer Convertibles - Terrible Quality for U.S.A. Made Furniture
Living Room and Bedroom Furniture - Complaint
PARAMUS, NEW JERSEY -- Oct. 17th, 2013- It's been a nightmare to say the least. I ordered a leather living room set which arrived with a 2 inch rip on love seat and additional leather chair. It took 4-5 weeks to get another delivery replacement. Once again the chair was defective with feet on chair that was not even. Very wobbly the delivery man told me just put felt pads on them. I told him take it back which he was to happy about since it was 6pm and a 2 flight walk up.I then called the general manager of store who did not return my phone call. Nightmare #2- my dinning room chairs are wobbly and my coffee table. My night stand is cracked on one of the legs. The lamp they sold me is ripped.
After 3 weeks of waiting they sent a technician who also stated to just put felt pads on the wobbly furniture. I lost my cool on that statement which seems to be their MO and said I did not buy furniture with pads they should all be level to the floor. Get this junk out of here. He wanted to glue my night stand to repair that. That really blew my cork! To which he called his office and advised them the furniture was factory defective. It has been 2 weeks and NO-ONE has called me to give an update on me getting replacement furniture. I find this company does not CARE once they get your money. The quality is terrible to begin with but I never knew it would be this bad. I called customer service who advised me that corporate still did not get report from technicians which is outsourced.
I STRONGLY suggest that you stay away from this furniture company. It's really depressing to see made in the U.S.A tags on this furniture (if that's even true) on such poor quality merchandise.