For City Furniture "The Client Is a Piece of Junk"
MIAMI, FLORIDA -- I bought a part belonging to a sofa bed (the mattress) at $ 150.00. Because the original was broken along the seams, and the disastrous City Furniture warranty did not cover it.
For two months and 20 days my family waited for the mattress until we got tired and went to Ikea and bought a similar one that we started using.
Four days later, the mattress arrived to the Tamarac Warehouse and then to a truck for three days more when no one in City Furniture knew the location of the mattress (included Customer Services Phone, Tamarac Warehouse and the Cutler Ridge Store manager who was supposed to receive it at the end). When it finally appeared was in 88 St and 129 Ave store. Someone called me and told me to go to pick it up (I think was the manager of this store).
When I finish in my work I went to the store and I told him I did not want any more the mattress, and that I wanted to return it. He said I was to bring the receipt for cancel the order (Unfortunately, I did not take it with me). But then he suggested that I was to pick-up the mattress because otherwise he would be returning to the Tamarac Warehouse the next day.
I asked him if there was any problem to return it later and he said that if I went with the receipt and the mattress in the original package and labels to any store there would be no problem with the return.
The next day we went to the store located in Cutler Ridge Miami and speak with the manager called Jorge. This was the worst day of my life. This guy first said the refund had a charge of 10 % and we agreed. Then he called and spoke with another store manager to see “what could be done”. Then he said he could not accept it because the mattress had no refund.
We tried to get a good explanation because I have understood that before 90 days everything can be returned to the credit card if it has never been used and kept in the original packaging with labels and without the slightest damage and he said the City Furniture had a “tricky policy of no return”. I still do not know what it means.
I asked for a store credit to buy a recliner was worth about $ 599, but he neither acceded. Apparently $150 dollars are more important for this store than clients.
Anyway, after the complaints I made that the employee Jorge signed the receipt as proof “I do not accept the return” and I will try to make a claim on Consumer Financial Protection Bureau.
From now and the eternity I will take care personally to keep every person that I know out of this Store.