Verizon Wireless: Useless and Overcharged
I have been a Verizon Wireless customer for over 10 years now. I was overcharged for my account so I decided to pay it in full, and this led me to disconnect my line with them. During the cancellation process I was overcharged and was charged the termination fee. Their excuse was that I was under contract even though I never consented to a new contract. I was on the phone multiple times for over 1.5 hours each phone call trying to figure this out and tell them my side.
I would not recommend Verizon to anyone, especially family members.
So much for them appreciating customer loyalty...they don't care.