We Bought a Defective Range at Menards
Appliances - Complaint
HAMILTON, OHIO -- I was shopping at Menards and noticed a beautiful Whirlpool range with a red tag. I asked why they were selling it at a reduced price and was told that it was the last one that they had and that they were clearing their inventory. A few days later I returned to the store with my husband to show him the stove hoping secretly that it was still there and that it could be mine. He asked questions also and was told that they were no longer carrying this line and that is why it was reduced.
The authorized Whirlpool repairman has just left after his fourth visit with no resolution in sight. Menards will not take back the stove and refund my money and delivery fee until the repairman says it is unable to be fixed. Every time the repairman calls Whirlpool I can hear frustration in his voice as if they had no idea why he was here. Whirlpool let it slip speaking to my husband that it had been repaired before in June. This meant that I bought a second hand stove as new. We bought it on October 4th as new merchandise. The repairman has just left with another part in his hand. Upon speaking with a representative of the Whirlpool Corporation I have learned other information. It takes 24-48 hours for them to receive a fax. Interesting.
When the repairman is done with his final determination that this can not be fixed he will fax them another 24-48 hours. It then goes to Product Review for a few days and a determination will be made at that time. Should I tell all the graduate students coming to my house for Thanksgiving that I can not roast a turkey? Oh, by the way, Whirlpool did offer to change the warranty clock back to reflect the date of our purchase.