Amazon.com - An Overlooked Promo Code Applied After the Order Was Placed.
Girls Winter Coat - Compliment
I've been trying to find a nice winter coat for my no-longer-baby Clutzy. But of course finding one at a reasonable price is hard to come by. I thought I had one at Walmart, but when I looked at it, it wasn't what I had in mind. So, in the middle of my local Walmart, I ordered a London Fog bubble coat from the Amazon.com app on my phone. It was only about $10 more than what the Walmart coat was going for, but it's London Fog, so it's a name I know.
When I got home and looked at my order online, I noticed that there was a promo code for 20% off eligible outerwear that I could have applied to the order. Of course, my order was in the "shipping now" status so cancellation and reordering wasn't a very good option. So I decided to call Amazon customer service. After explaining what happened, the CSR managed to apply the discount to my order, bringing the cost of the coat down to about what I would have paid for the Walmart coat (especially after taxes). How awesome is that?
Update 11/18: The coat arrived last Tuesday, however Amazon failed to process my refund. I called an explained the problem. The person I spoke with said he would process it, it would take 2-3 business days and he sent me an email to confirm it. Fast forward to this morning (business day #3) and still no refund. I was about to call Customer Service AGAIN when I happened to check my bank account online and noticed that I was being charged less for a pair of pants I had just ordered. I checked my email and they had applied that refund to my AMAZON account and just used it for my next order. Obviously it doesn't matter at the end of the day since the money just went back to Amazon, but what if my coat purchase had been a one and done? I'm a little disappointed in Amazon's less than upfrontness about the whole matter.