Planet Hyundai - Sold Maintenance Plan Under False Pretense
2013 Accent - Complaint
LAS VEGAS, NEVADA -- On 1-22-13 I bought a 2013 accent from planet and while in with Staci in finance she talked me into a maintenance plan and I asked if it could be used at any Hyundai dealer she said yes. Then about a month later I went to Henderson Hyundai to get the oil changed turns out the maintenance plan can only be used at planet Hyundai so they lied to me I talked to Tom Von the finance director who says they would have never said that by my 2nd oil change Tom was going to cancel the maintenance plan but it would only lower my principal amount not my car payment so I said forget it as if I didn't buy it my payments would have been 20 dollars a month cheaper and got promised I would get a loaner car whenever I need one.
Every time I went back I got told no loaner car was not available on oil changes and got a different story every time so enough was enough 9 months later I went to Henderson Hyundai and got a new car. When I went to planet to cancel my warranty and gap I talked to Jason and even asked for the maintenance plan to be canceled. He said he would talk to the owner and call me Monday well he never did after two weeks of me calling I got a hold of the owner David explained everything to him. At first he didn't want to do anything he claims I had gotten over 800 worth of maintenance done I did get him to agree to a window tint and a 150 dollars off and maintenance plan for my new car to be used at any Hyundai dealer. Well when I found out how much it would coast to put plates on my car I called and tried to make a deal with David instead of the window tint and the maintenance plan as it would only cover oil and tire and I get free oil changes pay for my plates.
He change to only a window and when I picked up my car he comes and talks to me with the attitude of how dear I insult him I need to be thankful for the window tint cause he didn't need to do that which was awful job as my driver window has a hair in the tint which tell me windows didn't get clean. I got news for you DAVID none of this would be going on if you guys were honest or better yet the saying customer always right. I would have been happy with my plates getting paid and you would never hear from me again. It far from over now I am going for that maintenance plan refund or I will take you to SMALL CLAIMS.