Frigidaire - Faulty Product, No Customer Care
Professional Line - Complaint
MISSISSAUGA -- We are very disappointed with how our situation was dealt with. We had purchased the Frigidaire professional line (fridge, stove and dishwasher). Spending a little more for the better line we were made to feel we were buying quality.
Our fridge shelves that weren't lined with the rubber cracked within the first 6 months and subsequently completely broke within a year. Then last month just prior to our thanksgiving(Canadian) our fridge completely stopped working. We ended up losing over $250 dollars worth of food! Then the kicker was that no one could see us for 1 WEEK! We had to go out and purchase a small fridge to get us by for the next week $150. When the service man came to fix the problem it ended up being a loose wire behind a panel in the freezer. We were also informed that this made the fridge work hard for the last few years...translation raising our energy costs. This cost us $100.
When we went to notify customer service of our experience they could not of cared less. It was just a rude "nothing we can do...it's off warranty". This makes us wonder why even have this service. When my husband asked to speak to someone else she replied "no one will speak to you about this matter". Wow! We called head office to let them know of how their customers are being handled and no one has even bothered to call us back. Both my husband and I are in marketing and advertising and know what just one dissatisfied customer can mean to a company.
Obviously this is a company that is willing to take that gamble. In the future I will better research how companies take care of their customers....with social media being such a part of our every day you think a company would take an opportunity to make a customer happy....instead we will certainly let our circle of 300+ people to stay away from this line. Definite fail on your part Frigidaire...could of just apologized or sent us a little product like a shelf with liner and kept a customer that spent $6000 on your products happy.