Staples Store 162 - Expert Knowledge of "Easy Tech" Sr Certified Tech Billy Yates
Easy Tech Computer Hospital - Complaint
TOMS RIVER, NEW JERSEY -- I was struck with a deadly VIRUS a week ago. My internet provider is Comcast. I pay each month for computer assistance. I had called 1-800-COMCAST for assistance ... I was attached to a tech in Fla. This person may have been a politician by the way she danced around my problem. She finally said she could not me - So she transferred me to a Tech in Texas... that person could not help either and transferred me to Kentucky ... It gets better - I was transferred to the Philippines ... no luck then to NJ - they tried but no luck - so I was transferred to Missouri, then back to the Philippines again. There I spoke to a tech that tried to help. I had told each of the spots I was transferred to that the female in Florida had started a service ticket and told me it would cost $199 to have a Service Tech come to my home in New Jersey. Back to the Philippines, this Tech was very helpful and tried to do something. But when he checked there was no info concerning my problem. I was told it would cost an additional $99 to expedite the home visit. This all happened over the course on 1 Hour and 10 Minutes. A total of $298.
I then hung up and went to STAPLES!!! What a good move. There is where I met Billy Yates. He saw that I was extremely up set. He spoke to me and not at me. He explained the policy of the store for repairs. He suggested the best plan and after his explaining what it covered, I choose that plan. Billy had found almost 200 affected items on my computer. I my estimation, Billy Yates is a Doctor of Computers. The expertise that he showed was nothing less than spectacular. Knowing exactly what to say to the customer, calming the customer and reassuring the customer that "All will be Ok" - Boy, what a Representative for your Organization. I would put Billy Yates in the Outstanding Employee of the Month status.
Paul J Knowles
Toms River NJ 08757