Bob's Discount Furniture Is No Good!
CARLE PLACE, NEW YORK -- ****** BUYER BEWARE******
I bought a couch a year and a half ago, and purchased goof proof coverage, as I was told it would cover any wear and tear, or issues with the furniture, by the salesman. Well I had some fading on the couch, and thought okay goof proof will cover this.
I called Bob's, and was told nothing could be done!!!! I spoke to Dori, Elizabeth, and John, and was told, they could not do anything for me, as the coverage does not cover fading. I paid almost $2,000 dollars for the couch including the goof proof, and was told nope can't help you,
The last phone conversation I had was with John, who offered me a $600 dollar store credit to buy a new couch at Bob's, which I feel is not satisfactory, as there is no couch at Bob's that cost $600 dollars, I would have to pay extra money to buy a new couch. Really?????? That's the exact reason, I purchased goof proof to save myself from this predicament a year and a half later. I told John this would not work for me, let me speak to someone higher. He tells me I will have Sean, our District Manager call you, well that was 2 month ago, I have not heard from Sean, or any other person from Bob's.
I never write reviews on anything, but, I am young professional with my first apartment, and I don't want this to happen to anyone else. I am highly disappointed. Please buy from reputable companies, who understand customer service and customer satisfaction. Bob's does not care one iota about their customers !!!!,
Bob's Discount Furniture is horrible, BUYER BEWARE !!!!!!!!!!!!