Priceline.com - Don't Try Their Customer Service - There Is None
KINGWOOD, TEXAS -- Don't use Priceline for anything but getting a low price and don't expect them to stand behind it. I'd used them a couple of times and got reasonable accommodations. This last time they gave me what appeared to be a dubious hotel - some travel sites had low reviews. I wanted to find out what constituted a 3-star, and what they would do for me if I was unhappy.
First I called the 1-800 customer service number and after entering my travel conf no. I was given a menu. the first three options were to retrieve info, dates, etc for my reservation. Option 4 was other and I expected a person. Instead I got a terse message that said my reservation was non-cancellable and non-refundable. Then it said press (some key) to return to the menu. Stunned, I hesitated for a few seconds and the automated machine HUNG UP ON ME.
I tried the chat line. There was a representative who typed how she'd like to help me but my reservation was non-cancellable and non-refundable. Then she cut me off and ended the chat.
In the end the room was not all that terrible (but I don't think 3-star) but what really turned me off was how they just dumped me when I tried to get some help. I've sworn off Priceline.