CVS - Pharmacist Lies About Reason for Not Filling Prescription
Pharmacy - Complaint
FT MYERS, FLORIDA -- Now living part time in Florida, I brought my three prescriptions written by my doctor in Ohio for pain meds. I drove up to a CVS pharmacy ( the only one on the beach) and the same one that filled the exact scripts in April. I was curtly told by the only pharmacist employed there that "It was against the law to fill out-of-state physician scripts for schedule 2 meds. I was shocked, and very worried. This was a Friday evening, and I was told that my only recourse was to fed- ex the scripts back to my state for somebody to fill there or see a local doc. Now, come on, what Dr in his right mind would write a script for narcotics giving it to a stranger on demand? And on a Friday afternoon? So I tore down to the post office and overnighted 2 of the three month scripts back home for a hefty $20 something. Found out the post office was going to be closed the following Monday, so chances were that I'd be out of meds for days.
I thought this pharmacist was very rude and condescending, particularly dismissive of my situation....not caring that I really had no options to get the meds in a timely manner.
I began to doubt his credibility and so called a Walgreens store in the area and was easily able to get the scripts filled (fortunately because I have three months worth already written, I was able to use another set).
I called the Florida Board of Pharmacy...they said there is no law like that....I called CVS...they are also not aware of any law like that...So I called the pharmacist back and asked if perhaps he was mistaken because of what I had learned. He became incensed that I had even asked and yelled at me," You are not getting those prescriptions filled here. It is against the law!". The law is in effect as of Oct 11 2013.". Once again a horrible encounter with this guy. When I went back to pick up the prescription he did think was ok to fill, I brought someone with me to witness this pharmacist's bizarre behavior..... I asked if I could speak privately off to the side with him so as to avoid public scrutiny, but he refused several times pointing to the very unprivate consultation area for all to hear.
Again, I very politely asked about why I couldn't get the meds at this CVS, and once again he became enraged that I would challenge him.. It didn't even occur to him that he could be wrong! He was arrogant and totally unprofessional. It was only then that I told him I was a doctor myself, and wanted to know more about why he was claiming something that was obviously not supported by either CVS corporate or his own pharmacy board! Leaving the counter, I said to my friend that I wish I had a camera to show how badly this guy was acting and he overheard me and spit back," I will call the police if you have a camera cause you're not allowed to have one in the store".
Oh my God! Tell me I'm not on planet earth! Then maybe I would be ok with all of this. I called CVS for help, and their only response was, "Don't expect any response or call-back from us... Your concern will be forwarded to a leadership team". THANKS FOR CARING CVS!