New Egg - Product Defective - Refuse to Replace - Blames Customer
AMD CPU Chip FX-8150 - Complaint
CITY OF INDUSTRY, CALIFORNIA -- On October 21, 2013 I ordered a several items from New Egg as I have done in the past. One of the parts, an AMD CPU proved to be DOA (Dead On Arrival) when I placed it in the motherboard. I called their customer service line and asked for an RMA so I could return the chip and get another one. I returned the chip back to New Egg. They claimed they could not test the chip as the pins were bent and that obviously, I the customer, must have damaged my own chip. They informed me they are sending me back the defective chip. What use do I have for a defective chip. So far, they have not responded to my complaint. After reading the comments on this board, I am pretty certain I will no longer be doing business with them and I will not recommend them to my clients.