Nikon Complaint - Ordered A D70s Outfit - TOTAL UNRESPONSIVE - LACK OF CUSTOMER SERVICE
ALEXANDRIA, VIRGINIA -- I ordered a Nikon D70S through Marriott Rewards on March 17, 2006 for use at a once in a lifetime event to capture the military funeral of one of my best friend's father, who was a very historic figure. The promised delivery date was April 6, 2006. On that day the camera never arrived, so I called Marriott Rewards, who said that they would contact NIKON directly about the status of the shipment. They also informed me that NIKON had up to 48 hours to respond. A phone call back to Marriott Rewards on April 7th turned up that NIKON HAD NOT responded to the inquiry.
I called MARRIOTT Rewards again on the 10th of April, and NIKON had still not responded, Marriott Rewards sent another inquiry and when I called on the 11th of April, again NO RESPONSE from NIKON.
Marriott Rewards has been excellent in trying to get me my camera. IT's NIKON that is being unresponsive. Marriott Rewards has elevated the issue within their organization, but NIKON is the real problem here.
I have been patient, but this event is a ONCE IN A LIFETIME happening and NIKON has been TOTALLY UNRESPONSIVE AND IRRESPONSIBLE.
CONTACT ME BY TELEPHONE (they can get the number from Marriott Rewards)and IMMEDIATELY SEND ME MY D70S CAMERA OUTFIT PLUS TWO EXTRA Re-chargable BATTERIES (for the angst and lack of customer service) VIA FEDERAL EXPRESS OVERNIGHT FIRST DELIVERY.
Send me a letter of apology and fire the person that has been ignoring Marriott Rewards inquiries. They need to learn about customer service.