Sprint PCS Informative - Customer Service - Customer Service, Collection Department
I have been a Sprint customer for about 6 years, but that will change at the end of my current contract. While their phones and network have been excellent, Sprint's Customer Service is definitely the worst I have ever encountered in any business in any industry. Customer Service reps at Sprint all seem to be poorly trained (at best!) and many are extremely rude. I have tried to complain about the extremely low quality of their Customer Service, and have found that the only people you can complain to are the CS supervisors, and the ones I have talked to felt that a long argument about the quality of their service was the best way to deal with a complaint. The only action that got any attention was to cancel my account, and the only remedy I was offered then was to sell me a better phone. I was offered a discount, but it was 10 times the charge to a new customer. Sadly, a good product does not outweigh terrible Customer Service. The primary focus at Sprint PCS is signing new clients, with established customers paying for the "free" offers. My youngest son is a Supervisor at a Sprint CS Call Center and says the problems are rampant throughout the CS system there. If Customer Service after you sign a contract matters at all to you, DO NOT CHOOSE SPRINT!!