Sears Kenmore - Appliances Not Built To Last
HARTFORD, CONNECTICUT -- Growing up my moms appliances lasted longer than she was willing to keep them. 10 years and then she wanted to upgrade to a newer model. Sell the old one in the Yankee flier. She never bought extended warranties. If something broke, call the local repair guy. My last Kenmore Elite Washing machine failed a bit after the warranty expired (of course). Sears tried to sell me another extended warranty when I called to report it failed until I told them what was wrong and then said, if I pay Sears to repair it, they would be willing to sell me another extended warranty after I paid for the repair. Well, that wasn't exactly what I expected to hear after my expensive Washing Machine failed after a couple years. So I went with a local repair man and he couldn't fix it.
So I called another with over 20 yrs experience in my area. He couldn't accurately diagnose or fix the problem either even though he had the technical skill and the error codes etc. After buying nearly 350 dollars in parts and paying over a hundred dollars in labor fees, nothing working and only next step was to try replacing another part that Sears charged 472.00 for. After losing all that money and going through two licensed experienced repairman, I had to buy a new one. I asked the technician if he might be able to contact the manufacturer for some product or troubleshooting support. He said if it was a Whirlpool or any other brand yes but not Sears. They will not provide any product support because they want all the repair business on their machines.
Well, I am out a lot of money and called Sears to advise that part I spent 289 dollars on didn't repair problem... they said can't return and would not offer any product support to explain why the part didn't work when the error code F 70 indicated problem with control board/switch. Hell, if it was the part that was faulty and you have to install to see if it works but can't return if it doesn't, that is a Win lose in the manufactures favor. When you spend a lot of money on an appliance, you expect it will last and if by chance it breaks, that you will be able to hire whoever you choose to fix it. Not the case. Sears doesn't stand behind their products, they don't care about customer satisfaction, they want to sell products that don't last so they can keep making money on the warranties, parts, and repairs. Think of Kenmore appliances as disposable and save yourself some money.
Don't fall for all the gimmicks... pretty colors, electronic features you don't need, and false promises that come with big price tags. Buying fancy and paying more won't get you a longer lasting product. Buy the cheapest, skip the warranties, and buy a new one when it breaks!!!!