Dicks Sporting Goods - No Sweat Protection Plan - A Complete Scam
CHERRY HILL, NEW JERSEY -- I purchased a Camelbak, which I could not be happier with, & in my travels, the mouthpiece fell off & was nowhere to be found. I called Sweat Protection that, at the time, I felt grateful I had purchased and had been sold to me (I mean, really, really, sugar on top, sold to me) by the Dick's check out staff member. He told me that, while he loves his Camelbak, their bladders can often break from a lot of use & to replace them is quite an expense (compared to the original purchase) and, therefore, I should buy the ~$8 protection plan, which will cover anything needed for the bladder. So, getting back to the lost mouthpiece…I call Sweat Protection regarding my lost mouthpiece & am told that, nope, it doesn't cover lost or stolen parts so, sorry, I am out of luck. Then, a few months later, the bladder breaks (I use it a lot - this is NOT a complaint about Camelbak). I call back again & am told by a Sweat Protection rep, that LO AND BEHOLD, Camelbak itself, has a LIFETIME warranty (which was NEVER mentioned to me by Sweat Protection in my first call), so until their warranty is over (lifetime warranty, mind you), their warranty would not be in affect. Are you kidding me???
Now, I am not one to write a review but this is deception at its worst. Granted, $8 deception, but still, someone is making money off of hardworking people that are trying to quench their thirst. I mean, seriously, why in the world would I buy a protection plan for a product that has a lifetime guarantee?? Oh, maybe because the sales man at Dick's completely mislead me. Anyway, I filed a claim with Camelbak & it couldn't have been a more simple & easy process online. I also call Dick's Sweat Protection & tell them this story &, while the representative "really understands my frustration", they can only refund me back a pro-rated amount upon receiving a written & mailed LETTER along with my original receipt FROM MONTHS ago, which I clearly do not still have. I can go through the process of getting another receipt but, seriously, it was less than $10 (and after being pro-rated, is what? $4?) so I'm certainly not going to jump through these ridiculous hoops for such a minimal amount of money.
So, in the end, I am enormously happy with Camelbak, but will never shop at Dick's again because I think they now lack all credibility and clearly could care less about their customers & care more about $8 than being honest with their patrons.