Buffalo Wild Wings - First Experience Was Lousy
Dinner Meal - Complaint
NILES, OHIO -- My wife and I had never ate at a Buffalo Wild Wings and after our experience last night, I doubt that we ever go again!
It was at the Niles Ohio Location.
It is one of those restaurants that you sense that if you don't buy booze, then you do not get good service. We went in and got seated right away. Our waiter came to get our drink orders, and we told him this is the first time we had ever ate at a Buffalo wild wings. So all he did was point out the appetizer section, which we could read so that wasn't much help, the menu was kind of confusing, it did not say whether fries come with the sandwiches, the way it was listed, made it sound like it was the sandwich only. Our waiter answered our questions. We took a few minutes to look over the menu, then he came back.
My wife ordered a grilled chicken sandwich. Now the way the menu reads, you can have all of the veggies you want for free, then there is the cheese section and it says pick your cheese, does not say there is a charge for the cheese. Well, it didn't take long to get our order, My wifes sandwich was hot, I got the crispy chicken sandwich, and you would think it would be hot, since it is deep fried, lol, well, it was not even hot enough to melt the cheese. We bought requested mayo with our sandwiches, which we did not receive, we ask him where the mayo was and he said he would have to get it, I am sorry, but I would think when you order it for your sandwich, that it would either be on the sandwich or come out with the sandwich. Guess that is what I get for thinking. The fries were ok, mine wasn't hot either. We never seen our waiter again till we were done. Like I said, we mentioned we had never been to BWW before, so you would have thought he would have spent more time explaining the menu, that he would have checked on us, after a couple minutes to see how our meals where.
I had to flag someone down to get a refill on my water. My wife couldn't eat all of her sandwich, she doesn't eat a lot at each meal and she had the rest of her sandwich wrapped up in a napkin and he did not even ask if she wanted a to-go-container or baggie or anything. Then when we got the check, he charged us 60 cents for the free cheese. He did not thank us for coming in or even ask how we liked our meals.
Like I said, we mentioned that we had never been to a BFF before, so you would have thought he would have been a little more attentive to make our first time a great experience. We always tip really good, but we base it on how attentive our wait staff are. It really wasn't even that busy, and they had lots of staff, so there was no excuse. Maybe it is that way at all of them, maybe it is just this location, but I am sorry, when your first visit sucks, it makes you not want to go to another one. Maybe in a few months we will try another location and see how it goes, but at this point, We do not want to go back to any.
Not sure why, but it seems that bar/restaurants are offended if you do not buy booze, after all that is where they make their biggest profit, but, hey, not everyone drinks booze, I know, I know, we are in the minority in that area, lol.