Lingo a/k/a Primus Telecommunications Group Informative - Poor Phone Service, poor customer service, I was robbed
First, it took over 2 months until my lingo service was up and running. I had a account for 6 months until I installed a security system that Lingo was not compatible with. I then had service established with BellSouth whom which told me that they would notify Lingo to cancel my service. Just in case Lingo didn't receive the message of cancelling my service, I sent an email to Lingo requesting them to cancel. Six months later my service was never cancelled. I was billed over $130.00 for a service that I never used. BellSouth indicated that they did everything they could to notify Lingo of the Service change. But, apparently Lingo's procedure for cancelling the service is through a written request only. Lingo's customer service representative used an analogy comparing their service with leasing a car and that if you leased a car and didn't drive it, you would still have to pay for the lease. However, if I leased a car and didn't drive it would I have to pay for gas? Anyway, Lingo refused to work with me in waving any of the service charges for the six months I didn't use the service. In fact, they refused to even prorate the last month of service and I canceled the service on the 5th day of that month. Overall the service is not good and the customer service is even worse. Do not use this service.