[X]
Write ReviewJump to 
8
Helpful
Votes
Votes
Lingo a/k/a Primus Telecommunications Group Informative - Poor Phone Service, poor customer service, I was robbed - phone service
First, it took over 2 months until my lingo service was up and running. I had a account for 6 months until I installed a security system that Lingo was not capatible with. I then had service established with BellSouth whom which told me that they would notify Lingo to cancel my service. Just in case Lingo didn't receive the message of cancelling my service, I sent an email to Lingo requesting them to cancel. Six months later my service was never cancelled. I was billed over $130.00 for a service that I never used. BellSouth indicated that they did everything they could to notify Lingo of the Service change. But, apparently Lingo's procedure for cancelling the service is through a written request only. Lingo's customer service representative used an analogy comparing their service with leasing a car and that if you leased a car and didn't drive it, you would still have to pay for the lease. However, if I leased a car and didn't drive it would I have to pay for gas? Anyway, Lingo refused to work with me in waving any of the service charges for the six months I didn't use the service. In fact, they refused to even prorate the last month of service and I canceled the service on the 5th day of that month. Overall the service is not good and the customer service is even worse. Do not use this service.
Comments:
Posted by SGTSAVAGE on 2006-08-28:
They are trying to collect $70 from me for poor service and I refuse to pay it. I had to go through my credit card company to cancel because they refused to answer their phones. Not only would it not work, they are arrogant and should be put out of business. Refuse to pay them. If they attempt to report to your credit bureau, simply state that you do not owe and that this is a crooked company and that they do not have a judgement. Force them to court. We need to sue them and spread their dough around because they are sitting pretty and there are plenty of customers ready to testify in a class action suit against them. I don't even think anyone who works for that company would be able to leave with their shirt on their back and their underwear on when a judge and jury would get through with raking them through the coals. They deserve the best treatment any plaintiff class action attorney can give them. Let' let them have it. I am sick and tired of these arrogant companies treating us like idiots.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
Primus Telecommunications Group:
Overall Rating:
