Liquidation.com - A Giant Scam - Customer Service Is A Joke
RIVERSIDE, CALIFORNIA -- This company is a sham! They employ tactics to benefit their bottom line, regardless of their actual policies. For example on this, we made several purchases for a wide variety of items (computers, TVs, gaming, etc.). All auctions/lots were selling from the same location (IL), but end times varied. First auction ended so checked the total as well as the remaining time on the other auctions. Several hours later another auction ended. To ensure the items could be grouped together for a single shipment an email was sent to Liquidation. What a surprise there was no reply.
Contacted them by phone the following day to arrange a single shipment. They transferred the call back and fourth with no connection to a knowledgeable representative or one capable of handling the request. At the end of the day after some point in the transfers the line was cut. It wasn't my end hanging up or a loss of signal. Did they just get tired of having the call on hold? Sometime later in that day a reply email from Liquidation was received about the consolidated shipping. It stated to send them the IDs to each auction that was shipping from the same location. They would consolidate and send an updated invoice for the total.
At this point 3 auctions had closed and was pending a 4th. We were at business day #2 and was awaiting the updated invoice total. At around 4PM PST (so 7PM EST) that same day another email came in stating "transaction ##### has been closed for non payment and penalty has been assessed". This was a huge surprise as in the past it took close to 5 Business days to actually have an auction closed for non-payment. (Yes I am aware that their policy states 2 business days but what was the point of contacting them to consolidate?) Did they figure they generate more income by not consolidating and charging an arm and leg on shipping for each transaction? After the first transaction was closed they stated in order to remain an active member payment on the total must be made for the closed transaction. This was ridiculous since adding the penalty the transaction would have been completely worthless and there wouldn't be any profit left over. From this point, it all went downhill and we just left all the other transactions go in the hole as well since the account was already suspended. If I recall correctly, with penalty fees, the total exceeded $9,000.
Prior to this incident there was a similar incident resulting from their lack of CS for processing "tax exemption" status. This time around it was for 2 transactions. The first had just ended and figured should contact them to get the tax waived since it was intended for resale. They provided specific instruction to fax over a certificate of resale with a coversheet showing the account user name. A day later they were contacted to check on the status. Much to my surprise, they had no information on the process. They said they didn't have anything even though I had a fax receipt stating the transmission was completed successfully. The CS representative was told it was just faxed over a day ago and asked if there was any alternative to faxing. They provided an email and said to include the user name. Several hours later email was sent with this information. 2 days later after checking the invoice to see if tax had been waived we contacted Liquidation once more. They once again said they didn't have anything on file. The same info was then emailed once again. The only communication regarding this with any relevant or important information stated, "Please allow (2) business days for this process to complete. Any transaction(s)/invoice(s) that are awaiting will be adjusted once our finance department has approved and uploaded your paperwork."
Before any readers comment "maybe your info wasn't legit". Know that the address is an actual Registered business with the city, state, and county. All paperwork is 100% legit and we operate in several business fields that allow us to acquire a variety of NEW products from electronics, industrial construction supply, Industrial AC supply, automotive equipment, and home/business electrical equipment.
Well after waiting sometime for the third attempt to be approved an email came that the transaction had been cancelled and penalty assessed. Payment on transaction #2 was then submitted. The next day an email came in stating that Liquidation extended a 1 time courtesy and removed the suspension and waived the the cancellation and closed transaction fee.
To this day I wonder what are they doing in the office since they couldn't approve a simple tax exemption on a single company. It takes about 5 minutes to verify a state issued permit and the address if needed could also be done in 5 or less. Do they have their fax machines setup over a trash can to dump it out as soon as it prints? Do they have someone receiving all emails and hitting delete to them? Makes me wonder how do they handle an individuals personal (Sensitive) information.
The last occurrence, which occurred before the suspension and after the tax issue (Paragraphs #1 & #2), was about a product quality problem. The first example was on some disc media (CDs, DVDs, Blu-rays, video games, etc.). The lot was marked as returns and several items stated "light use". Our expectations of something like this are fairly good looking discs with the off chance of a bad apple in the batch. Well, surprise surprise, about 50% of the lot was bad, heavy deep scratches, broken or cracked discs, and completely empty cases. We thought about filing a complaint but didn't after seeing similar reviews of other buyers receiving utter garbage and claims denied. Fortunately, we have professional grade equipment to fix everything with light or heavy scratches. However, the broken or empty cases were a complete loss.
We also experienced a similar situation with several computer components. We purchased a lot of items described as "Returns" with about 5 of 40 items stating "heavy use, missing accessories". We figured 88% of the lot would be in complete, fully operational condition. Well once more, surprise surprise, 83% of the lot was missing accessories or operating components, which weren't stated in the manifest. We figured we should report it but never did as well. We had all the necessary components on hand to fix or complete the units. If we did complain about the product the entire purchase amount would be locked in limbo and we wouldn't be able to do anything with the assets until it is resolved. This is in their TOS.
Lastly, I would like to add, I am not a person who likes reviewing anything (not even a purchase from an online store). The fact that I sat down for a few hours to write this entire review means I want to save some of you guys some headaches or frustration when dealing with this company. Instead look towards B stock solutions or Genco MKPL, both of which are far superior. For smaller sellers, these may not work for you as these are primarily LTL or FTL loads only, maybe on rare occasion a small package lot.