Never Use Travelocity - Poor Service Booking Hotels
November 9 was our anniversary, we booked a trip to Vegas to enjoy the weekend. I got on Travelocity (first time using it) and found what I thought was a great hotel in Vegas. "The Palace Station" Ratings had the hotel at 4 out of 5 stars. The day comes and we take off for the road trip to Vegas. When we get there we check into the hotel. First thing the guy behind the counter says is do you want to upgrade your room for 50.00 more a night? I was like no thank you my room will be fine( remembering what the pictures looked like on Travelocity. He looks at me and with an attitude he said ok suite yourself. Tosses the keys on the counter and walks away. Well I wasn't going to let a pencil neck moron like that ruin my trip, so we walk towards the rooms to see them. Walked through the casino which smelled like a pissed on ashtray. We get to the hallway that leads to the rooms and I noticed that it's the back alley of the hotel. We walked past the loading docks and the dumpsters to a hallway where it smelled like a portapotty was tipped over. We get to the room and open the door and there are 2 full beds squeezed into a room that's about 10ft long by 8 ft wide. RIDICULOUS! By then I was pissed! I headed for the front counter and told the lady there I was not happy at all with the room they had given me and its not what I paid for. She replied with ok I have another room for you. It's 3 doors down from the one you have now. I FELT LIKE I WAS GOING TO EXPLODE!
Went to check the next room, even worse. I walked back to the counter again and told them that I was not staying in that room and that I would call Travelocity to help me make this right and the manager replied with ok. I'll check you out right now and I need you to leave. My Vegas trip was ruined thanks to Travelocity and The Palace Station Hotel! Bottom lines learned was to always use Expedia!