Staples - Best Customer Service Ever!
FOUNTAIN VALLEY, CALIFORNIA -- I can't thank Ed Ahumanda enough. I had an issue with my All-in-One computer that I purchased at Best Buy... It was a touch screen and it became obsessed and would do things on it's own... I took it to Best Buy, it was under warranty, and they couldn't figure it out and quoted "we've never seem this" and said it must be a hardware issue and it was going to cost me a lot to fix it.
I wanted a second opinion, so I brought it to Ed at Staples... it's where I had purchased my laptop from years ago. Ed figured out the problem in 5 minutes. The touch screen was the issue, not the hardware. He was able to disable it for me to go back to Best buy and deal with it. I also brought my laptop into Best Buy to see if they could fix my USB port, the laptop had fallen with a thumb drive in it. Best Buy told me it was unfixable and that it would be better to just buy a new computer. Fast forward a couple months, and my laptop hadn't been used, so when I turned it on, it had over 48 updates and I couldn't do it. I called Ed at your location, and he remembered me (that was a good feeling) and said he's take a look at it.
That very same day, he called to let me know the bad new... it wasn't working, but with a new hard drive it could. He fixed my laptop, upgraded it from a Vista to Windows 8 (he said it was a good enough computer to be able to do it AND fixed the USB port without a problem. Now I'm back up and running thanks to Ed. If I ever have any issues - I'm returning to Ed. He always answers my questions and gives me the solution not just the "Hard Sell"... even the little of questions.