LifeLock - Terrible and Way Overpriced
TEMPE, ARIZONA -- I had to deal with LifeLock in regards to taking care of my elderly parents finances. I contacted LifeLock with my parents on the phone to discuss their account since I was not allowed to discuss their account without their permission. After a series of questions they told us s few things about the account, however that was it. I asked how I could be authorized to be on their account so that I could monitor their finances since I am the Executor of their Estate and have POA over their Estate. They told me to send in a POA which I did and had it completed by an attorney. I received a letter back from LifeLock that said it was not good enough.
I could not believe it, what more did they want my blood and my first born to be on my parents account? After I checked over my parents credit cards and saw LifeLock had charged them over $825 for their annual renewal I was done, I called them and again had to get my 84 yr old Mother on the phone to get them to even talk to me. All they tried to do when we told them we wanted to cancel they tried to "talk" us into another type of LifeLock acct. My Mother got very mad and when we got disconnected she called them back and again tried to cancel, after 15 minutes of being on hold and then being shuffled around to different departments she finally told the guy, she was DONE and to cancel her account she was tired of the run around. I think they finally got it and said they would cancel it. However never told her if they would refund the $825 so now I am going to have to get a hold of American Express and have them dispute the charges.
This was the biggest mess of a company that says they are here to help keep people safe. They are way overpriced and all they do is make sure someone does not get a "new" account using your info. They do not monitor your bank accounts so why pay this much money for their so called protection!