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Bidz.com Complaint - Returns - Return Policy on Defective Merchandise
Return Policy on Defective Merchandise - Complaint
We are setting up our own home party company and buying merchandise from this auction site. The merchandise is setting here until the parties. Upon having customers "try on" watches, have found that bands fall apart. E-mailed Bidz and told them what happened. They say if it is less than 30 days when bought send back (I PAY SHIPPING) and they will refund. If more than 30 days, OH WELL......Why should I have to inspect THOROUGHLY every item I receive and why should I have to PAY SHIPPING to return their defective merchandise. Have bought a total of 32 watches so far and 9 are defective. Beware if shopping on Bidz.com. Thank You!
Company Response:
Dear customer, Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with your experience. We assure you that we treat all customer feedback seriously. As a result of feedback like yours, we have made some changes that will allow our customers like you to return merchandise quickly. As a customer of ours you should feel confident in knowing that all of our items are backed by our 100%money back guarantee. If at any time you receive an item that is not as described you may return the item for a refund in full. Also, we have recently done away with our restocking fee. You can now return an item, for whatever reason it may be and receive a refund in full. This includes services and shipping. We are sorry that it took some trial and error and that you feel you were mistreated. Fortunately by submitting this comment, you have helped us make a change for the better. We sincerely thank you for your input and would like to hear from you regarding this post or any other concerns at improvements@bidz.com.
Comments:
Posted by Ponie on 2006-04-13:
I absolutely, positively, REFUSE to purchase anything through a catalog or on the Internet if they tack on 'S&H.' I made one exception about 6 years ago. A software program I wanted to purchase cost $599 + the 6% state sales tax at a brick and mortar. The identical program on the Internet was a total of $419, which included S&H with no sales tax. I especially chuckle at the TV commercials which tout 'if you call within the next ?? minutes, we'll include another (insert product name here) at no additional cost. Simply pay shipping & handling.' The S&H is usually more than what the product is worth!
Posted by ibrwrng79 on 2007-07-29:
I agree, I bought two watches from Bidz.com. The one came with no form of closure.
Posted by Aussie Shopper on 2007-09-16:
I recently had a bad experience with this company who sent the wrong item, asked for it back so they could refund or possibly send the correct item. Before returning item I noticed that they changed the picture of the item I ordered to the one I received. This could then mean that if I sent back they could possibly have said the item was as pictured and charge 15% restocking fee etc. Tried to clarify the situation to see if worthwhile sending back but given the 'run around'. This company is bad news.
Posted by bidder693 on 2009-01-08:
I have bought a few watches from Bidz.com and the ones with a retail compare price have been good buys. I am very happy with the 5 ESQ Swiss and the Sector and the Moschino and Aquaswiss watches that I have purchased for a great deal. Around 30% retail. All arrived in perfect condition and brand new in the original boxes and with internatinal warranty cards. However, all the watches I purchased without a compare price were complete junk. Stay away from any watches without a retail compare price they are like plastic coated in aluminum foil for the most part. Stay away from ICE, ICE Extreme, parisian, MN, Marc Naimer, etc. Even winning some for a dollar I still paid more than the retail price when you factor in trans fee, shipping, taxes etc. The watch bands feel more like cheap plastic vinyl than the leather stated in the auction listing. If considering purchasing a watch off bidz go to the company website. I did this with the aquaswiss, ESQ Swiss, sector, and jules jorgensen. Do a google search for any watches you are considering buying and spell the name exactly as on the bidz auction lising. If the search comes back with a spelling correction it is a fake. My 3 cents.
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