Freightquote.com - Does Not Deliver
KANSAS CITY, MISSOURI -- Here is my personal experience and opinion of Freightquote.com.
I purchased shipping via Freightquote. They offered a price that was slightly less than another site, so I thought it would be fine. I asked for a delivery appointment and a liftgate. The Freightquote site showed that the shipping would be overnight, arriving between 9 to noon today.
The problem is... Freightquote didn't warn me that clicking the delivery appointment and liftgate service would delay the shipment. I added those items BEFORE the site told me the delivery time, so the site really should have updated the delivery estimate. Instead, they left me hanging out to dry.
Additionally, I selected the shipper based on its Website's promises. N & M Transfer's site says, "On Time. We Guarantee It"... and, "All we ask is a chance to be as good as our word. Then we've got to deliver... our future is riding on it!"
Well, 2:00 p.m. comes around, and the shipment's not here. I get a call from N & M Transfer, saying 1) they will not be coming today, 2) they cannot provide the liftgate.
When I ask about the guarantee, Guess what? They tell me about the delay because of the appointment and liftgate.
N&M told me, "Everybody knows that." Well, Freightquote didn't say anything about that...and the the N & M Transfer site doesn't say anything about that.
Instead, N & M's site shows a big map, promising one day delivery to my area. There are a lot of other promises, like "Direct Overnight Service to all points in Wisconsin, Michigan's Upper Peninsula, the Chicago/Rockford commercial zone, Central Illinois, the major markets in Minnesota, Eastern Iowa, and Indiana!"
At no point I can see is there any guidance saying that appointment or liftgates will mean delays. Instead, N & M's hidden caveats mean you shouldn't rely on their statements. For me, that means a problem during the busy Christmas season.
Now, N & M claims this is all Freightquote.com's problem. And when I talked to Freightquote, the representative didn't care.
So, like many others on this site, I really can't recommend Freightquote or their shippers.