Charter - 30-day Guarantee Lies - Customer Service & Installation
ROSWELL, GEORGIA -- Had a wonderful year of trouble free internet with Charter. I was on a 2-yr contract for $34.99. I got a sales call that I could save money by signing up for cable service and canceling my DirecTV. I figured it was risk free due to the 30-day guarantee. Big mistake.
After a week I got fed up with the low quality menus and lackluster cable service and cancelled the TV service. At this point I was informed I would not be able to have my previous internet rate and would be stuck at $54.99. After complaining I was able to at least get it for the current promotional rate of $39.99.
When they came out to disconnect the TV service my internet stopped working. Called and of course they wanted to send a tech out. I balked at having to stay home from work again because obviously they screwed up something at the street and not in my home. I also made a request to speak to customer service to complain. This is when I found out I had still been charged for a month of TV. I apparently had to ask to get the 30-day free that was advertised? I complained about my internet being out and not getting the previous rate. So I asked for her to give me the previous rate or a months credit to make up for it. She came back and said "I can't do any of that but I was able to get you a credit for the TV service". Very nice of you to give me what was advertised. She said she would escalate the request and I'd hear back the next day. One week later I've heard nothing.
I was also told I was being charged $29.99 for the service change and there was nothing she could do about that. I checked the website for the rules on the "30-day guarantee" and nowhere does it say I would not be A. charged this fee or B. not refunded the fee when I cancelled.
To top it off when I stayed home AGAIN to babysit their Technician he informs me the previous installer was a lazy sack and just disconnected me entirely.
Charter sucks. Incompetent techs, lying salesmen, and customer service reps that only care about Charter.