Paid For 4.0 Star Hotel - Got A 3.5 Star Hotel. Hotwire Would Not Remedy Problem.
BEWARE of HOTWIRE!!!!! A rip off!!!!!! Went on Hotwire to book a four star hotel in our city. We are very familiar with area and knew that there were only 3 possible 4-star hotels in the downtown neighborhood that we were requesting. Hotwire booked us into a 3.5 star hotel in an inconvenient area and when we checked Expedia, their direct price for this same hotel was ten dollars cheaper than the "bargain" we got on Hotwire. Hotwire's customer service would do nothing to remedy the problem even though I pointed out that we were paying for a 4 star hotel and not getting what we paid for. She said that there was no industry standard for the number of stars.
So, we paid more and got less and the company would do nothing to make this right. NEVER AGAIN.