Toys R Us - Hidden Hold Fees on Account When Making Online Purchases
Toys R US Online - Complaint
CROSSVILLE, TENNESSEE -- Toys R Us will bill twice when Items ship separately. I placed an order for less than 100.00 dollars, and the following few days I had different charges showing up in my bank account as each item shipped at different times. When I spoke with Toys R Us they said the initial payment of 99.81 was just a hold on the account and that each item will be billed as it is shipped. Although it does not tell you this when you are making the purchase, I was informed that somewhere in the depths of the Toys R Us Website this policy exist. I only use this checking account for online purchases, so therefore I only had the money in the account to cover the purchase items, not twice as much as the purchase items. When you call customer service they just tell you that the hold will not come off the account until the last item is shipped. WELL YOU GOT IT THE LAST ITEM HAS NOT SHIPPED, and now my account has been hit with four different shipping bills including the initial total payment I made when I purchased the items. My account is in the red since I only use the account for specific purchases and the supposed hold won't drop off my account until last item ships, I have paid now more for the toys in nsf fees than the toys cost me. This is a terrible company for online purchases. I just want people to be aware to have twice as much in your account if you are planning on shopping with Toys R Us this holiday season.