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Bob Evan's Restaurants Consumer Reviews

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10 Words, Disappointing, Typical Bob Evans Small High Profit Meal
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBUS, OHIO -- I will take the time to write this knowing Bob Evan's Corporate really doesn't care about the customer. Clearly it is only high profits that matter. I have been going to Bob Evan's since the 70's. You know, back when they were really Bob Evan's and the customer meant something to the company. My meal, the Pot Roast Hash used to come on an "adult" plate with an "adult" sized portion. Now, in order to cut back, it comes in one of their cute little bowls. After mentioning this to my server and manager I realized I have been around Bob's longer than any of them.

So, today I thought I would try breakfast delivery. I ordered the Pot Roast Hash. I am still waiting for the other half of my meal to arrive. It came in one of the SMALL takeout container like the one I would get if I ordered one cookie. $9.00. Unbelievable. So I called the restaurant. After discussing it with the manager he said he completely agrees with me. The portion is too small. He was very apologetic and went on to describe all the other ways B.E. is cutting portions. He said he wishes he could do something but he would end up getting in trouble for it. I really appreciated his honesty. I won't mention what store it was so they don't track him down and fire him for wanting to put customers over profits. Again, I appreciate his honesty and dilemma.

So, you treat strangers like friends and friends like family. Well, you treat customers like unwanted stepchildren. Just keep those profits rolling in. It's probably good old "Bob" is no longer around to see what has happened to his restaurant. You have come a long way from "DOWN ON THE FARM." Bye.

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The Everything Breakfast
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

SPRINGFIELD OH, OHIO -- The plate I ordered did not have all the items and items from the menu I ordered were replaced with other food items I did not even ask for. A griddled biscuit was missing and I for some reason was given the same regular biscuit they always serve. So what the hell is a griddled biscuit anyway? The item ordered did not mention it would contain sausage gravy but it did.

A bed of hashbrowns ended up being hash browns on the side of my plate... Do they not know the difference between the term bed and the term side? Three scrambled eggs ended up looking like one omelet put off to one side of my plate. The menu said I was supposed to get 3 scrambled eggs also. I guess the Leffel Lane site in Springfield Oh needs to teach how make items on menu to specifications and stop cutting corners or lower the prices if they can't afford to load the plates with food. I would have ate better at a good old fashioned diner. :(

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The Worst Manager Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DURING TOWN RD., GROVE CITY, OHIO -- I had a to go order. I showed up at 8:55 PM. They don't close until nine. The doors were already locked but there was at least 20 customers still inside. Rob the manager sat in the back and was too lazy to come open the door so I could purchase my food. He rather waste the restaurant's money because my bag was sitting there and it was an $80 order that he did not let me in and pay for her to have my food and I was there before they closed. All the employees there are very rude. I will never go back to that Bob Evans probably none of them and I would never recommend it to anybody the worst service every single time I ever go.

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The Worst Server I Have Ever Experienced
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PORT CHARLOTTE, FLORIDA -- We have ate here a lot and enjoy the food. I writing this due to the worst waitress I have ever experienced. The place was busy so we very patient. We walked into your restaurant having a great day. When we left we were just the opposite so discussed with our service. The waitress was having trouble with another table and we sat there for 20 minutes without any acknowledgement that we were there. Four different tables with different waitresses all came in after us and all had their food and eat and left before we even got our order in. It was not this lady's first day as we have seen her before.

After finally getting our order never did she asked for a refill on coffee and I finally got her attention from talking to other waitresses to get our bill. I also have to complain to your company Bob Evans. Never have I checked out to pay my bill and I was asked, "Would you like to leave a tip" on my debit card to the waitress and for your company to give me an idea how much to leave. I have always tipped and I certainly don't need a reminder at the cash register to tip.

Pretty disappointed with your Port Charlotte Bob Evans. I'm not looking for a free meal so please don't offer me any. I can only hope and pray that any customer that comes into your restaurant that they don't get the waitress named Cindy. Good luck if you do.

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Flat-out Rude!
By -

TRIDELPHIA, WEST VIRGINIA -- Recently, I had a job interview at the Bob Evans restaurant located in Triadelphia, WV (also known locally as 'the highlands'). I have never in my life been treated so poorly. I arrived for my interview right at 2:45, when the interview was scheduled at 3:00. I try to be early if possible, to me that seems to make me appear very prompt for future reference. The restaurant itself was a ghost town. The only I could see were an elderly couple.

I entered the restaurant and stood up front in the small store section, no one was at the register, nor was a greeted by a Hostess. I waited a good five minutes before I noticed that all of the staff were standing around the bar section of the restaurant talking to an employee who had not clocked in yet. I was slightly irritated but assumed (having worked as a server and Hostess before) that the employees must have just not heard me come in. This offense in my mind was forgivable considering I myself had done the same before.

I approached the carry-out end of the bar, where all the employees were standing and chit chatting. I did not say anything, though it is pretty obvious I did not work there, considering I was rather dressed-up. The employees continued to chit chat for a good ten additional minutes while I stood there and stared at them.

Eventually, the Hostess (I know this because of her uniform) very rudely asked me what I needed. I informed her that I was there for a job interview. She proceeded to ignore me, she did not go get the manager, she did not ask me to sit down, she rolled her eyes and continued to talk to her fellow employees. I had never met the Hostess before, so this rudeness came as a shock to me. I couldn't believe that she would allow me to stand there for 15+ minutes before she even asked me what I needed then roll her eyes and continue to chit chat without bothering to help me with what I needed! I was very disheartened.

A server then came out, who was also very rude, asked me what I needed and proceeded to scream (yes, scream) for the manager to come up front to give me my interview. She informed me that I 'did not have to stand there, sit if I wanted', while she stormed away, acting like I had been bothering her by asking her to do her job.

The manager then came out. He did not greet me, he did not apologize for the behavior of his staff, he rushed over to a table and informed me to 'hurry it up' when I wasn't moving as fast as he was. We sat at a table in the back section which was closed off from the rest of the restaurant by a small half wall. So my interview began, he was very rude. He did not ask me my name, he did not ask me if I needed anything as most interviewers in restaurants do (such as a glass of water or tea). He simply pulled out a piece of paper and began to scribble on it.

He asked me where I had worked previously, I informed him that I had worked at a local hospital as a surgical technician and I was currently enrolled in nursing school which was why I was searching for a job where I could work weekends only. He did not say anything, just scribbled down what I had said. He asked me what I wanted my hours to be. I informed him I could only work weekends, even stating that I understood how hard it is for businesses to work with those types of hours. He said nothing.

He did not write my name down, he did not write anything except my work hours down. He then stood up, did not tell me goodbye or thank you for stopping, and rudely said "you can go now".When I approached him, before he had a chance to storm away from me, and ask him if he needed my name so he could verify the information on my application with what I had said, he rudely again said "you can go now".

I have never been treated so poorly during a job interview. I was not offered the position, nor did I call to ask for a second interview. After being treated that poorly as a non-employee, I would hate to see how they treat their employees. I will never eat at a Bob Evans restaurant again due to this occasion.

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No Service
By -

PRINCE FREDERICK, MARYLAND -- This could be just a coincidence but today I visited 2 Bob Evans Restaurants that are about 10-12 miles apart. I had similar experiences in both restaurants. In the first restaurant, I was warmly greeted and seated. I sat there unaccosted by a server/waitress for more than 10 minutes. In walks a customer who was seated and immediately his order was taken. I got the eye of the waitress (who responded as if she already knew what I was going to say) walks close enough for me to hear her say that "she will be right with me". She turns and walks away. She returns later and goes to another table of newly seated people. I left the restaurant with no service.

Just as I had given up on Bob Evans Restaurant, I notice another one that was on the same road but about 10-12 miles down. So I pull in hoping to get better treatment and maybe service. I waited a few minutes to be seated and a very friendly gentleman took me to a table in an area where there was only two customers and one of them was leaving the other already had their food. He signaled for the waitress to come and take my order which she did. My order included a breakfast meal and a cup of coffee. In walks 2 customers who sat at the counter.

The waitress who took my order - took their order and within seconds they had their beverages while I sat there with nothing. I sat another 2-3 minutes and decided to ask the waitress why was I not given my beverage. To which she became upset (If looks could Kill - I would be dead) and she asked another waitress to serve me.

Now here is the deal - I am an African American Woman - both waitresses at the 2 Bob E Restaurants were Caucasian. At the second Bob E Restaurant, the waitress who did not want to serve me asked an African American waitress to take my order (there were 2 other waitresses standing around who were not African Americans) she did not ask them. The tone in the waitress voice was said, "you wait on her because I am not going to." Well now I am feeling like I am being refused - so I asked the original waitress again why was I not given the coffee that I ordered to which she just stared at me without a reply.

I then asked for the manager. The manager was the friendly Gentleman who seated me - I described what happened and posed the question to him - Why was I not given my beverage and the 2 customers who came in after me was given theirs right away. He told me that he had no idea but he would be happy to get me a cup of coffee.

What do you think - Coincidence? This happened in Maryland on Route 4 in California Maryland and Prince Frederick Maryland. And by the way all the other customers were Caucasians. I decided not to eat at Bob Evans today nor Ever again.

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Food Was of Poor Quality
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WEIRTON, WEST VIRGINIA -- A grilled chicken meal was ordered for take out. I was given 2 fried chicken tenders. The baked potato was so overcooked it was brown into the potato with the remaining a deep beige. The carrots were like rubber. A quality meal was not provided. This 10.99 meal was not worth the price.

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Poor Quality Food
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WASHINGTON, PENNSYLVANIA -- I hope Corp Bob Evans read this!!! Everything about your restaurants have so sadly gone to the bottom of the line. Poor quality food, microwave food, so sad. Poor management. In the last month I have eaten at Onebin Weirton Wv, went across the state line to Wash Pa and it was just as bad thinking. It was just bad at Weirton store NOPE. My food was microwaved, overheated, hard and dry. Service bad management said, "I'll take it off bill." She didn't.

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Theft
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HAGERSTOWN, MARYLAND -- When it's dark in a restaurant and you want to read the menu. Most people pull their glasses out of their purse. Order eat and remember to put them back in your purse because if you forget them on the table; do not expect them back. Not one person at Dual Hwy Bob Evans seen them. Not the waitress, the hostesses or the busboy. How ironic. She or he did retrieve the tip though. Make sure you check your stuff before you exit! Not just any cheap glasses either. Gucci glasses come up missing. Never will I visit again!

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Worst Management I've Ever Saw
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LANCASTER, OHIO -- I waited forever for our food. Our waitress was in a big hurry. I asked for a manager never came. Terrible place to go. It used to be very satisfactory. Not sure what is going on there in Lancaster, Ohio...

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Bob Evan's Restaurants Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 14 ratings and
26 reviews & complaints.
Contact Information:
Bob Evan's Restaurants
8111 Smith's Mill Rd
New Albany, OH 43054
800-939-2338 (ph)
www.bobevans.com
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