Paytel Communications - Worst Customer Service Ever by a Supervisor
GRAY, GEORGIA -- Calls being disconnect and rude customer service. Refused to credit two calls but the supervisor could not explain why I was getting a message if the call had dropped. Their poorly trained supervisor informed me that their product didn't play a message. They switched over to a new system last week and I can only assume they didn't bother to educate their staff. Crystal was rude and kept talking over me to the point that I had to start raising my voice to be heard. Towards the end of the first call I ended up losing my temper and use foul language. Crystal then hung up on me which is standard in any customer service department. What is not standard is that when I called back she started yelling at me and threatened to hang up on me again. When I told her I would just call back she told me she would get me for harassment and then hung up. When I called back for a third time she let it go to her voice mail.
Also, noticed there is a complaint from 2012 also complaining about a Crystal. . What are the odds of that. Having worked in a phone business customer service department dealing with hostile customers I have to tell you that your company is in a sad state or just doesn't care if that is the norm from your supervisors. Which I'm assuming is after reading the complaints from a year ago involving the same supervisor.