Allegiant Air - Keep Your Money Even Though the Weather Is Too Bad to Travel.
Cancellation - Complaint
FLORIDA -- Unbelievable. I booked a flight in early October for travel over the Thanksgiving holiday to Pennsylvania. A snow storm blanketed the airport the day before our trip and snow and freezing rain continued through the next day (our travel day). I called to cancel our trip because we would have to drive 3 hours from the airport in Harrisburg PA, through mountainous, treacherous roads to get to the family home. "Sorry" was the response, you can't cancel unless you have "trip flex" protection. Now let's review cost. Two round trip tickets from Orlando to Harrisburg cost $812.00 (including all the fees). The fees were $236.00. My husband and I are over 60 and could not risk driving in those conditions. If I had paid $75 per leg per person ($300.00) for trip flex then I could change the flight or get a partial refund to be held by the airline for 6 months to be used for a future flight. So I'm out over $800.00 because I failed to predict the weather accurately. What's really sad is that they keep fees that have nothing to do with the ticket, such as carry on luggage fee. So if I had paid about $1112.00 for my ticket on Allegiant, a bare bones, poor service, poor safety record, airline, I could have changed my flight. How stupid of me! If I had any self respect I would have booked on Delta or American. Paid $925.00 for my trip and received a refund minus $150.00 per person if I cancel within 24 hours of the flight time. Think carefully before you use this unscrupulous, unethical, unsafe, airline just because you want a direct flight. Sad...just sad. Never, under any circumstance will I use this airline again. I will log on to every complaint site I can find and tell this story. Maybe it will save someone else some serious grief.