Hughesnet Systems - Terrible, Awful, and Ultimately Frustrating
VIRGINIA -- I have ben stuck with Hughesnet internet service for 7 years because I had no other options. As soon as I had another option, I took it and have now canceled my Hughesnet service. During these past 7 years, I have been so incredibly frustrated and angered by the Hughesnet technical support, it has been mind-boggling. During the 7 years, I felt scammed by Hughesnet repeatedly. First of all, if there was any wind, or clouds, or any type of weather other than sunny, clear skies, the internet connection would not work. Oftentimes, even if it was sunny with no clouds, the connection would not work. It was always very slow. Secondly, whenever I came close to the end of my 2 year commitment, my internet connection would mysteriously slow down even more. When I called to find out what was wrong, they told me a new satellite had been installed and that I needed a new modem in order to connect to it, which meant that not only did I have to pay for a new modem, but I also had to sign a new 2 year commitment. This happened more than once.
Aside form the internet connection being terrible and very slow, the customer service and technical support was the absolute worst. The representatives are impossible to understand because they barely speak English. I had an added problem because my computer was working from a router, not directly connected to the modem. The representatives were so frustrating and not at all helpful, and many times I would have to turn to someone else to help me get the problem fixed.
When I went to close my account with Hughesnet recently, they assured me the account was closed, only to continue to charge my credit card until I realized what was happening. Trying to cancel it a second time took about 3+ hours on the phone (cumulatively) with several calls only to be disconnected, transferred to another company altogether when I was put on hold (blatantly fraudulent) and told that supervisors were never available. Then, I was told that someone internally at Hughesnet re-activated my account without my authorization or knowledge.
Today, I am told that my Hughesnet account is closed. While I am guarded, I am also very happy to be rid of them. Caveat Emptor - Hughesnet is a terrible company. Do not give them your money.