Sonic Drive in Informative - Sonic just don’t care about the customer
FORT WORTH, TEXAS -- Now I know why Sonic does not have a complaint hotline or anything on their web site to complain. They just don’t care………….
I would be embarrassed to be represented by the Managers and District Manager in the Fort Worth Sonic Stores.
Not only did they get my order wrong. But also was uncooperative in correcting it. I only want to be given the food that I order and pay for.
The Manager there rolled his eyes at me and said the food was given to me. By that I guess he was saying I was Lying. So I ask to talk to his Supervisor and was told he could not give me his phone number, but would have him call
me. An Hour later I get this call from this guy who said he was
the supervisor for that area. I let him know that I was only given half
my order. I asked for three # 1 meals, but was given only one drink, one
order of fries and two burgers. half the order that was on the
receipt. I was calm and did not get angry until the manager started to
yell and roll his eyes at me,. And that's when I ask to talk to a supervisor.
Now the Supervisor tells me the manager never yell at anyone. And that
he did not have time to waste on someone just looking for a free hand
out. I said I refuse to pay and be abused! By sonic the Supervisor said f*** you and hung up on me.
I was really upset and was telling my friend at church about what
happened .and that this was the worst service I have ever received at
any restaurant. my friend gave me this email to sonic main office. I sent this same email to them in that one I had the names of the manager and district manager. 3 days later I get and email not saying they was sorry but that he just wanted to meet me somewhere,. I told him just to send me a complaint form and I would be happy. You guess it I never herd from sonic again...