Enterprise Rent A Car - Endured Same Bait and Switch Tactic
Toyota Corolla - Complaint
FALLSTON, MARYLAND -- My last resort was Enterprise but because they were the cheapest and closest, I didn't have much choice. Another review on this website inspired me even further to write this review.
I reserved an intermediate car. When I picked up the car it was a compact Toyota Corolla. I was livid because I have driven Corollas before and am very familiar with its compact size and know from experience that putting a family of four with two whiny young children and all our stuff in a car that size is not fun for a long trip which is why I always choose bigger models.
But since it was almost closing time and it was rainy and dark and my younger children were waiting I hurried out planning to complain when I returned and ask for recompense.
Afterwards I researched a little online to confirm that Toyota Corollas are indeed compact cars. I also discovered that Enterprise has been known for their bait and switch tactics. I wish I had read these reviews before resorting to Enterprise. I then recalled my first rental car experience with Enterprise where they did the same thing to me: gave me a different type of car than what I had requested with lame explanations and without apology. Their hearts aren't even in the right place. They're downright deceitful.
Now in the present: I returned the car and began to complain to the guy that the car was too small for us and this isn't what I had requested, etc. He treated my complaint as blah blah blah---very unprofessional. He pointed out the sticker on the car that says the car is intermediate size and refused to hear me out. Again, because it was late in the day and we had to get my youngins home for dinner and bed, I bit my tongue and swore to write or call in a formal complaint to a manager. This refusal to give the customer the benefit of a doubt and then treat them unprofessionally is unacceptable. I should've gone with Avis down the road or my favorite, Hertz. They might cost more but at least they've always been honest with me and have better quality of service.