Sears - Executive and Customer Service - Terrible Online Purchasing and Even WORSE Customer Service!
Kenmore Washer and Dryer - Complaint
ONLINE, NEW YORK -- I was trying to make an online purchase from 11:30am until 5pm.. I contacted multiple people in customer service, customer relations, and customer service in the executive office. They had technical difficulties online and changed their original prices of a washer and dryer I was trying to purchase. I was trying to purchase a washer and dryer online from 11:30am-5pm! The price online stated it was $549.99 and the delivery, installation, and services charges are free. I added some installation accessories to the total along with the haul away fee. When the computer refreshed the total..the price went up to $599.98 and the delivery and service fees were both $69.99. PLEASE PLEASE PLEASE make sure to check your totals and any tricky additional fees they are adding online, especially when making an expensive purchase. I spoke with customer service, customer relations, and the executive office.
They were extremely unhelpful, and only offered me the price of the washer and dryer for the $599.98 price along with the $69.99 delivery fee for WAITING and speaking on the phone with them for 5 and 1/2 HOURS! This is the worst customer service I have EVER had to experience. They had technical difficulties, could not assist me, did not even address the issue that it was THEIR FAULT they are showing the INCORRECT prices online and were not willing to grant me the original price of what was up on the screen. I even offered to take a screen shot of my screen to show them that I was not lying and to email or fax it to them and they said it was not necessary. After that entire experience, I will NEVER purchase ANY type of product nor do I recommend others to purchase anything.
I would much rather pay more money to receive customer service and products the correct way, and if there is a mistake on your part, I suggest the company fixes it instead of saying there are technical difficulties and adding on prices to the total at the end. Overall terrible experience with their online department and customer service. I am taking my business elsewhere and appalled by the long wait and extremely terrible customer service.