Netspend Worst Idea Ever!
PayPal Pre Paid Card
MILWAUKEE, WISCONSIN -- Trying to get a bill paid due to bank account not being in order. I purchase the Pay Pal debit card. I put 50 bucks on it to cover the bill. I call to activate the card and I get asked maybe about a 4 to 5 times my address and SS.
Finally I get a customer service agent who lets me know that I need verification credentials in order to activate. Ok.. not so bad, but after faxing in some info.
I called back to check for activation as I had sent everything they needed to verify me. I got in touch with an agent after the same vetting process that I received earlier. The Agent states that they were unable to see my SS card due to the fax (which was fax from my workplace so I know that it shouldn't of been horrible quality) So I sent two more faxes with a brighter resolution just in case so there would be no issue. I wait their 8 business hrs and call back to check and the agent tells me this time (after the same crappy vetting process) that there is problem due to the difference in my current address and my old address on my DL and I will need mail to verify my current address. So I faxed mail, a bill from AT&T that has my address and name on it. Called back after another wonderful 8 business hrs only to find that the mail wasn't good enough and I needed a actual bill, which it was. Hold on it gets better folks, after re sending via fax numerous times I give them the weekend to square this. I call them and this time they are not receiving my faxes now. I sent these documents over 10 times and they can't locate the info. All I want to do is pay a bill. They have all my current info but they still can't activate my card meanwhile I got 50 bucks I can't spend and my Internet account is about to go up due to lateness. So I'm heated of course and decide to talk to MGR, on hold for about a half hr I reach a supervisor who tells me that whatever dept hasn't sent up my information and that in order to be able to use the card to pay a bill online I still need those credentials authorized. This is after at least 4 to 5 calls to Netspend, two to three people asking me my address and social three different times and on each call.
So with that I was fed up I want my money back Rosie I think her name informed me that it will take twenty business days in order to get my money back, which I heard prior while snapping on an agent on the phone about them not getting my info after at least 24 business hours. This is actually the second time I have talked to "Rosie" who has no Idea what is happening or why my info has not been processed.
So I'm fed up of course since now my bill has defaulted and I have the money that I was to use stuck at Netspend. I chose to not use the card, they wanted me to just activated for store use early on but I refused. So I asked for money back regardless of the twenty day wait (which just seems ridiculous).
So I took down "Rosie's" Info and tried to get her managers info which she refused.I wanted some type of confirmation that I would get my money back and she had none just the ref number they gave me for the initial fax that they could never recover. SO now it's about two and a half weeks past the twenty days and I give them a call. I get Ann who states that someone never deposited the check that needed to be sent. Of course she is so sorry, not sorry enough to expedite my money because another twenty days needs to go by before I get my the money. So I give in, just activate the card so I can use the money on something. I'm sure that works for them because they get a nice 5% of it. Something tells me that this was the plan all along.
So, way too much hassle just to pay a bill. I wouldn't recommend to an enemy or maybe I would. I would def stay away from Netspend and all its associates.