Kenmore Elite Refrigerator Sears Customer Service SUCKS!!!
FORT WAYNE, INDIANA -- We purchased a Kenmore Elite Grab-N-Go about 18 months ago and purchased the extended warranty and service agreement. In July 2013 we noticed that the freezer was not working like it should and then the ice maker quit. In August they were scheduled to come and repair it and they called that day and cancelled. Rescheduled (2 weeks later they came and repaired it. 2 hrs after he left we got a error code. Long story short they came 4 times to repair it. Finally they said they would replace it. 2 weeks later we were suppose to receive it. They delivered it and it was damaged! We refused it. Sears had the guts to offer my wife up to $500 to keep a damaged refrigerator. On Dec. 3rd we are suppose to receive our 6th fridge. Yes 6th!!! Every single one has been damaged!!! It is very hard for me to be nice on here. But this is BS!!! So, we have been without a freezer, ice, & water since August! And, between my wife and I we have missed almost 5 days of work because of repairs and scheduled deliveries. Been buying ice since August also.
What is sad about the whole thing is we have been very patient and the only thing we were offered was gift cards to keep the damaged product! I will never buy another product from Sears!! The only person that really gave a crap about us was the delivery guy and he is subcontracted to Sears. So actually nobody from Sears really cares!