DHL COMPLAINTS.COM Complaint - DHL delivery of package
CHARLOTTE, NORTH CAROLINA -- On April 13, as I was leaving for work, I noticed a note in a front door. It was an attempt to deliver notice from DHL. I called their delivery number at 8:20 and explained that I just got the notice that morning and that there was nothing checked on the notice to guarantee delivery when I would not be home. The girl said that the driver would attempt delivery automatically on Thursday. I asked if he could deliver on Friday, and if he could, I would take the day off. She said there would be no problem and that she would advise him to deliver Friday. Of course, no one showed. At 5:00 I called the number again. After being on hold for seven minutes, the girl, (Joanne) came on to tell me my package had been sent back. I asked to speak to a supervisor and got Danielle Johns. I explained what had happened and how I made arrangements for delivery, her reply was basically "oh well you weren't home for delivery". I explained that they were very important tickets for next week, and that I made arrangements to take today off to meet the delivery person. Again, very rude and sarcastically said "oh well you should have made better arrangements."
I would strongly suggest that people use other delivery services if this is an indication how they will treat their customers. As a professional that deals with the public on a regular basis, I am appalled at the quality of DHL services.