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Horrible Service And Food
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MARYSVILLE, WASHINGTON -- This is not a good review of the Marysville IHOP. First of all the wait time to get our water and one iced tea was way too long, then when I got my iced tea there was no ice in it. It took over 10 minutes for me to get her attention to get me some ice in my tea. Then it was another 10 minutes or so before she came and gave it to me. Then she took our order. While waiting over 35 minutes for our dinner we tried to get her attention again for another glass of ice water and a refill on my iced tea. We waited and waited again. She would walk right by us and ignore us.

THEN when our meal finally came my dinner I asked her to bring me some butter for my potatoes. I ordered the chicken fried chicken which showed that it came with gravy on it. Guess what? There was no gravy on it. I had to track her down to finally ask her for some gravy. She brought it and plunked it down on our table without saying anything. By that time everything on my plate was cold. The gravy was only lukewarm. My husband's bacon was undercooked, but he didn't want to say anything to the server. Unbelievably bad service.

When she ran my debit card she said it didn't work. I had just used it at Costco and it was fine. She said she tried it again and it said it was my card. So husband gave her his card and it worked. By the way we went to the bank following this awful lunch and the teller said it worked just fine, that IHOP's machine must be faulty. What a horrible experience. That was the first time in my life that I did not leave a tip. P.S. I never did get my butter!

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Carrying iHop's Food Baby
StarStarStarStarEmpty StarBy -
Rating: 4/51

SALEM, OREGON -- CARRYING IHOP'S FOOD BABY. Period 4. I went to iHop for breakfast with my family and when entered, I looked around, seeing most people enjoying each other, laughing and having a good time. The vibe in the building matched the sunshiny happiness outside. They had old school music people still hear and listen to. The wait was not long, if you get there early around nine through ten or during the night then you would be seated right away.

My waiter was very nice, she kept a smile on her face. She did not sound or look grey, she matched the positive atmosphere. The food took a long time to get to my table, and I got there early so I would not have to wait forever on my food. By the time the food arrived they get my order mixed up and forces me to wait even longer.

The reason I chose to eat at iHop was for the happiness it gives me. I chose ihop because I always leave stuffed from breakfast or lunch. The service is nice and it's like they want you to feel at home. When I walked in with my family we got sat and enjoyed ourselves.

The food may have been taking a while, but when I got my ham and egg melt with a side of fries it was worth the wait. When I took my first bite it brought my insides and out to tears knowing that the food wasn't going to last long. The fries were still hot on the first crunchy bite, I knew right then that it didn't need ketchup. I am in love with ihop even though they are not as fast. They still put my tastebuds to tears.

I would definitely come back knowing I would be carrying a food baby full of deliciousness in my stomach. If ihop put smiles on people's faces like it did to my face, a lot more people would show up, then there wouldn't be any space. Honestly ihop has something bad about it but I really didn't notice and neither will others. They have such positive things in the building and their food take your tastebuds on a rollercoaster of satisfaction. You get extra things if you make your waitress smile, luckily for me I had a female and I made her smile.

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Awful Service Awful Food
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

STREETSBORO, OHIO -- It was awful from start to finish, plus I have tried for an hour to contact customer service! We waited 40 minutes after hearing them call people of 4, people of 2. We decided to approach the hostess. It was Mothers Day and a Sunday plus we had a party of 8. We asked her why can't they move tables together, along one of the walls that have booths and chairs, "Oh I didn't think of that," the hostess said, then she we can do this. We waited some more. The hostess said, "We can't do that. Put 8 adults in a booth." We said no and her response was, "Well 4 can sit over here." IT WAS MOTHERS DAY DID THINK THAT WE WANTED TO SIT WITH OUR MOTHER!!!!

The food was awful and a waste of one hundred dollars, floors were dirty most people clean the whole booth before a new party sits there! Men's bathroom was dirty, floors were slippery! Should I go on? THANKS FOR NOTHING! If anyone from corporate would like to reimburse was I will remove this comment. DONT WASTE YOUR HARD EARN DOLLAR TO GO TO THIS IHOP STREETSBORO OHIO.

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Do They Not Listen To People's Request?
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

COLORADO SPRINGS, COLORADO -- We ask for cracked/fresh eggs. Daughter has wheat/gluten allergy. Hers came out correct. I had ask for this for my scrambled eggs. Mine did not come that way. They were hard, leathery like. I was so disappointed in our trip to Ihop this time. Also ask for my hash browns to be stirred so they get a little brown thru out and they came with the brown on the outside of a cake and white in the middle. We have eaten at this Ihop several times and really enjoyed it and also the Canon City Ihop and never have had a problem. May go back to this one but they better get the order correctly made.

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Servers are holier than thou
By -

ORLANDO, FLORIDA -- I have worked at IHOP for over a year because I have a tough time finding another job, living in the middle of no where. I'm sure my location isn't the only location where servers are like this, but at my place they act as if they own every one and every thing.

When it's not busy for servers and it's busy for cooks and dishwashers, and it's a situation where the servers can help (like bussing tables since its the server's job, I read over the employee handbook..so I know that for a fact), servers don't help.

When I'm busy washing dishes or taking an over loaded trash can, I don't have time to help any one else. This is usually when the servers expect me to bus their tables for them. When I tell them no, they get mad at me and start leaving dishes all over the place or they'll bus tubs full of dishes every where.

Every time I complain to the manager, the manager tells who ever left the mess to clean it up. As always, no one comes forward and the manager does nothing about it, even though the surveillance camera can see who leaves what and when.

Servers don't tell me when cup racks are full, I don't usually have time to check them a lot, so I have to rely on their word. When I do realize the rack is full and take it down and I don't put a new rack up right away, I'm told that I'm the slacker.

The servers at my work don't even tip me for bussing their tables. They're allowed to, the handbook says any one can be tipped, the servers, cooks, managers, dishwashers. I can even enter any and all tips in to the computer if I received a tip.

The servers also expect me to do other stuff for them that I know they can do. They expect to bring them ice or cups whenever they're low. The thing that makes me mad is they get angry every time I say no. What they end up doing is pushing the clean rack over to their section and expect me to unload it for them right there.

I have seen how things work at other restaurants, if a server needed ice, they get it themselves. I have even seen female servers get their own ice or cups and didn't look like they were angry or pouty about it.

The IHOP I work at, the servers aren't even that attentive. I have seen one server that is so lazy that no one tips her, then goes on to say that the place can't run without her. She left for a few months, place ran fine without her. She actually ended up coming back for a job.

The food isn't even all that great, save your time and go to a better restaurant. There's loads of better restaurants, that are healtheir too. IHOP has loads of unhealthy food.

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Food: Cause of severe illness.
By -

PLANT CITY, FLORIDA -- I'm writing this review because I've simply had enough -- And suffered enough from this restaurant to simply let it go unknown. On December 20th, 2007 I went to an IHOP restaurant here in Plant City, Florida which had become one of me and my mom's favorite places to stop by for breakfast or to slip in for a quick dinner when we weren't feeling up to McDonald's (although I have to say eating McD's greasy food would have been 100x better than IHOP's).

But anyway. My severe illness began about 3 weeks ago when I ate breakfast at IHOP. All I ordered was the 'Big Steak Omelet', with regular white toast and ate some of it but saved the rest for later. The employees and the service was fine, we NEVER have service issues out of that IHOP but I realized that later on in the day my stomach wasn't feeling too good, in fact, I was becoming really tired and wanted to go home.

So after finishing a day of shopping with my mom we went home and that very evening I became so ill that I was unable to attend school the next day. I was sick to my stomach, but the worse part came the next night when I suddenly awoke around 2:00 A.M. and began to vomit up IHOP (I could tell it was IHOP because this food hadn't even digested) and anything else I might have consumed that day.

It's been 3 or 4 weeks now, and I've regrettably eaten at the IHOP again in hopes that it was just me that day but now I know that it's IHOP's food. It's either too greasy or there's something seriously wrong with the food because I've never, EVER had the same stomach virus for going on 4 weeks. This has caused me to not eat for a week straight at one time and I've only allowed myself to drink fluids, keeping in bed other than to go to the restroom.

My advice to anybody who might be thinking of going to IHOP: Don't do it. It's made me severely ill, and I'm still suffering from the food sickness. What's more is that my oldest brother is now sick from eating at IHOP as well, and has told us that the burger he ate there feels as if it's not even digested in his stomach yet! If you think you've got what I have then here are some symptoms: Nausea, Vomiting (frequently or every now and then), Diarrhea (you will know you're sick because your stool will be 100% liquid or will be almost 100% liquified) and Loss of sleep (due to stomach being upset.)

And, I know this will sound weird but your stomach will most likely be so upset you can hear it "growl", as if you were hungry for food but it's not. Burping/Belching is also a symptom I've come to encounter which is followed by a slight 'gaseous' feeling/taste in my mouth afterwards. I've tried Tums, Rolaids, and even Alka Seltzer but none of these products have been able to relieve my symptoms or stop my discomfort/PAIN. I'm considering going to see a doctor but due to financial issues, I may not even be able to do that.. I'm considering going to the IHOP restaurant and speaking with them about it. That's all.

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# 3144 @ 5985 University Pkwy in Winston-Salem,NC
By -

WINSTON SALEM, NORTH CAROLINA -- My husband and I, along with our 18 month old daughter, went into the IHOP #3144 on University Pkwy in Winston Salem, NC on Monday Nov. 5, 2007 to eat lunch. We were seated by the host, who was about the only decent person working there. After a few minutes our waitress finally came over to take our order. I tried to ask her about what kind of veggies they had (that our daughter could eat) and she just looked at me with a confused look on her face. I had to explain my question three times before she finally got it. She took our order and went away.

A few minutes later she came back with our drinks. A few minutes after that with our appetizers that didn't have the sauces it was supposed to have. So, we asked her if we could get the sauces... she said, "Sure. I'll get them for you." Yet another few minutes ticked by and still no sauces. But the waitress made her way over to the table next to ours and took their orders. I had to go get the sauces myself from another waiter.

While we waited for our food the people who came in and ordered after us got their food and was about half way done eating when we finally got ours. The waitress brought out a couple of plates and said she'd be right back with the rest. I got my steak order before the salad (she brought that out to me about 10 minutes after my actual meal) and she didn't bring the popcorn shrimp that was supposed to be with my order. She had the nerve to sound surprised when I mentioned the shrimp to her and asked me if I still wanted it. Well, Duh. I wouldn't have ordered it if I hadn't have wanted it.

My husband asked a nearby waitress if she would send the Manager over and she wanted to know why (I didn't think it was any of her business but I didn't say so). My husband told her that we had a complaint about our waitress. A few minutes later the so called "Manager" came over to our table. We explained to him how poor our service had been (even the people next to us chimed in and told him how bad of service we had gotten) and all he did was offer to take the appetizer off of our bill. I didn't like it but didn't argue. Then he said that he would get the shrimp I had ordered.

By the time he got back to the table my husband and I had both lost our appetites with more than half our food still on our plates. We waited about ten more minutes to see if someone would bring us our check. No one showed up. Our waitress wouldn't even look in our direction so we could ask her for it.

We saw the "Manager person" again and asked him for the check. When he brought it over he was trying to explain where he had taken off the appetizer when I said I didn't understand why we should have to pay for a meal that wasn't great by any means and where the customer service was horrible. He crumpled up our bill and said he would take care of it. No problem. When we were leaving he walked us to the door and told us to have a good day. I said "thanks" and was ready to go.

When we got to our car another customer came up to us and told us that as soon as the Manager walked back in the door he wrote our tag # down off of our car. My husband went back in to ask him if and why he had done that. The manager told my husband that he had written our tag # down "for the safety of our customers".

What??? My husband asked him what kind of sense does that make??? He said we were the ones who had bad food, bad service and horrible customer service and we never raised our voice even once. (Lord knows I wanted to)? But, they needed our tag # for the safety of their customers. Riiiight. When we asked for the # for the home office we were told that it was an independently owned so there was no one else we could talk to about our service. If anyone out there knows how we would go about contacted the owner of IHOP store # 3144 Inc. at 5985 University Pkwy in Winston Salem, NC 27105 PLEASE write us back. Needless to say, we will not be going back.

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IHOP STINKS
By -

SAN ANTONIO, TEXAS -- Clearly, one can understand why all the IHOP parking lots and empty and why only TEN customers are in any location even at rush hours, as was the case today. IHOP, 11613 Bandera Road, San Antonio TX 78250. The last three trips here, disaster, but today was the straw that broke the camel's back. We will never return to ANY IHOP ANYWHERE.

Three trips ago, (May 2011) the beef tips were RAW, camouflaged by the sauce of course, I spit them out into my napkin in disgust. I could not eat. I complained when I left and the manager told me I could not complain "because the waitress kept checking on us and I did not order a replacement." Sorry, ma'am, I was too nauseated to order a replacement. Two trips ago (June 2011), the IHOP canned potato soup was served ice cold in the center.

TODAY, the sign said, "A good meal can make the day." All the customers were laughing and saying, "They should change it to... A Good Meal TAKES all day." We arrived at 1:20 and placed our order at 1:30. Half the restaurant was roped off and closed. The other half... a total of TEN customers ONLY.

Our meal arrived at 2:10 AFTER the waitress kept saying, "It will be five more minutes." We requested tartar sauce (none available), we requested cocktail sauce (none available). (I ordered Tilapia). My husband's bread, which we had to request 3 times, arrived as a dessert, after we had finished. So it took 35 minutes to receive our order (or I should say the initial part of our order), and the waitress said there was only one cook and they were CROWDED... ten customers. I counted them.

When we went to pay out check, the "system was down", we stood at the register for l5 minutes and I finally asked to see the manager and inquire as to how we could get out of the place... She gave us our meal, along with the other TEN customers, the entirety of their workload... I asked for the receipt so I could call the 800 number for the survey. She gave me someone else's receipt and refused to give me my receipt. This is nothing new.

At this location, they refuse customers the right to obtain their receipts to participate in the survey. Additionally, the restrooms are FILTHY... I supposed this is because the staff is overworked with their TEN customers. No paper, no toilet seat cover, the trash cans, all of them were running over with trash, and the walls contained urine. Disgusting. Never again will I ever go into another IHOP. To say the staff and management is INEPT is a compliment to the way this location is operated.

Two managers on duty, one female came out and gave away the meals complimentary due to the poor service. (ten people). The other manager (male), we watched him throughout our entire meal, he never came out from behind the counter, we could see him from the table, despite l00 percent of the customers ready to walk out, he continued to be preoccupied with entertaining the waitresses behind the counter. Phone: I-HOP-STINKS.

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Very bad management
By -

LAWTON, OKLAHOMA -- This IHOP is very bad for not only the customers but even worse for the staff. Night management yells at servers in between the front doors of the restaurant. Welcome to IHOP to watch our disgusting display of public humiliation before you are fully in the building. The manager is very short-tempered and downright rude to the staff. Cooks threaten and scream at waitstaff in front of management, yet no action is taken to stop the scene in front of customers. Night management doesn't even know the menu, and very loudly in front of customers has actually asked a member of waitstaff if the never-ending pancake special comes with pancakes.

Servers are punished for calling the district manager and the corporate office when their checks are: 1. Not right for their hours; 2. Not right for tips reported; 3. Not the correct amount. False write-ups are made to fire people they don't like or people managers are threatened by. Management even writes up employees for doing things management tells them to do. For example: management tells servers not to allow people over the age of 12 to order from the kids menu, then when the server doesn't let a 35 year old woman order off the kids menu the server gets wrote up.

Management also tells servers not to charge VIPs for or police officers for their drinks, then when the server doesn't charge for those drinks the server then gets wrote up yet again. Management makes up a lie that the server swore and said things that were never said yet again writes the server up and suspends the server. The server then asks to see the tape of this happening and suddenly the manager claims there is no sound on the tape which is another lie. Then the same manager that claims there's no sound on video tape claims that it was heard on video tape that the server told a customer her phone number and was discussing IHOP personal business with a customer.

In actuality the server simply said to a personal friend, "hey give me a call I want to talk to you about something later because I can't right now." All the server wanted to discuss was going to the club they work at with a mutual friend of theirs to cheer him up in hard times. In return, the general manager has fired a cook that was there for years and actually told members of waitstaff it was because that cook knew more than he did. After working in different IHOPs in the state of Oklahoma for over 5 years as not only a server, shift leader, crew chief, manager on duty, and a manager for many years my employment has come to an end due to a manager's lies.

Time and again has come up that this manager feels threatened because either I or someone else knew how to do our jobs as well as management's jobs. I am not writing this as any form of attempt to "save" myself or even my job, but rather to warn people of what is truthfully going on in this store. Maybe this might stop a few people who don't deserve this fate which I have been talking about in this complaint. I would gladly have even included my name for all those who I have either served or worked with whom know that I "do not" lie, as well as for all of those IHOP supervisors that are fully aware of my work ethics.

However, I am unable to give out this information due to fear of legal actions for "disclosing company policy." If they are suing "The International House of Prayer" which is a church, why wouldn't they sue me?

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Slowness and Theft of a Cellphone
By -

SAN ANTONIO, TEXAS -- First of all I went to eat breakfast with my daughter one morning. She ordered the breakfast that had the Whoville pancakes that came with it and I ordered the "Cheese Blintz" breakfast. When they finally did come out her breakfast was correct but mine was the "breakfast blintz" which is nothing like what I ordered. I had them take it back and I guess they put my order at the end of the line since it took another 1/2 hour to come out!!! I wasn't hungry by then since I was so angry about the length of time it took so I said that I didn't want them. They packed a bag to go for me and brought it up to the cashier like I was going to eat them later?

I told the manager that I would not pay for the order and since it took so long they could cover my daughters meal since she didn't eat the whole meal either due to feeling bad that she was eating and I was sitting there. Even the manager was saying that I could take the meal to go though! I couldn't believe it.

Then my daughter went to the same restaurant weeks later with some of her friends and when she got up she forgot her cell phone on the seat. She went right back in the store to find the table had been cleaned and the Blackberry cell phone was gone. She asked the manager about it and of course she said, "No one had turned it in." Well my daughter tried several times to call it and it would ring a few times and then hang up.

She spent all afternoon with the same friends so I believe that she would've heard the phone ringing if "one of her friends" had grabbed the phone off of the seat. When I went to talk to the manager later she said that I was not allowed to view the video but that it looked like the kids were playing around with the phone. Then the other manager said that it looked like a female had passed the phone to one of her friends... doesn't make sense since my daughter knew that there wasn't any insurance on the phone. Why would she give the phone to a friend and then the friend not answer the phone?

Also the first manager told my daughter that the busboy had a long way to go home and that he usually takes the bus. Then she said that he rode his bike home. Seems to me like that manager needs to think before speaking. Anyway, The head of the IHOP here in San Antonio is just as rude as his staff. Needless to say that is not a place that I will be eating again. So IHOP you really need to look at the type of people you are hiring! I was also told by the head of IHOP here that I better make sure that what I am saying is the truth. Funny how I take that as a threat. I would still like to see the video. I'm sure that it has disappeared by now.

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IHOP Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 29 ratings and
116 reviews & complaints.
Contact Information:
IHOP
450 North Brand Blvd.
Glendale, CA 91203
1-866-444-5144 (ph)
www.ihop.com
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