Expedia - Awful Service
NEWARK, CALIFORNIA -- Here is my story of a rental car that I booked through Expedia. I believe that it is very important to check the customer service like Orbitz is doing prior to put them in your list as clients. (Itin# 166302805558)
It is the first time that I am using Advantage Rent a Car and for sure the last time. From the beginning the reservation went wrong by not specifying where the offices are, not at the airport but at a hotel that you have to use the shuttle. Upon my arrival there were two gentlemen at the desk, I was dealing with the agent Donald. From the beginning he was pushy about the full coverage insurance and the gas, he was not trying to sell he was demanding to sell. I was using my debit card, and he told me that they would do credit check because it is their policy and they would take $350 deposit. I had just left a car in NY that I had rented from All Rental Car and two weeks prior had rented again from Enterprise Paramus New Jersey as I am here often on business and that was not the case with both locations. I asked to talk to a manager.
A “gentleman” showed up who told me “Madame do you see the sign?” pointing at the Advantage sign, “this company said that the customers who use debit card will have to go under a credit check and deposit $350, now listen there are other 8 car rental locations at the Newark Airport”. I was so surprised by his behavior could not believe it, I asked his name and he said “Joel you spell it J-O-E-L”. Obviously that “manager” did not even think of giving a business card or a last name.
After that he disappeared back to his office. Meantime the system was down and it took almost 30 minutes for the procedure to finish, the two gentlemen Donald and the other young man on the counter were putting efforts to excuse themselves about the system by joking around which was very silly. After my encounter with the “manager”, agent Donald started asking about my first name and laughing about it because it is hard to pronounce which was rather offensive . After that agent Donald asked me to sign the car inspection while still at the office without bothering doing a walkthrough with me around the car, I was so surprised but did not want to stay there anymore.
On my way out after signing everything he run after me to make sure that he gave me the car that I asked for, what if it was not the right car, I would have to do all this all over again? I am in the customer service industry as well and travel a lot, I was under the impression that by trying a different company it would be a good experience, Advantage provided the worst experience I ever had as a customer at Rental Car Services. I am sure that it is not the company but those that you put to represent it….. could not be worse, I cannot complain too much about the agent when his manager himself has worse attitude. It is my first day I have rented the car and honestly do not even want to go back to that location to return it!
It is too bad I have taken so much of my time to write such an awful experience instead of being happy by customer service and saying to everyone to hear it……