Don't Buy Masonite Doors They Don't Honor Warranty
Masonite Fiberglass Door - Complaint
TAMPA, FLORIDA -- I recently made a claim with Masonite here in Michigan, but the company operates out of Tampa, FL. I purchased a Masonite door 6 years ago and I'm a single professional business woman. I say this only to let you know that I don't have people running in and out of my home.
To top it off, I travel 2-3 weeks a month. My fiberglass Masonite door is supposed to be covered under a 15 years warranty and Masonite didn't honor the warranty even though I have all the paperwork. The bottom of my door just fell off, I made a claim with Masonite and to make a long story short after numerous phone calls, which went unanswered and letter to Masonite, they finally responded and had a service man come out and look at my door. Do you know after weeks of waiting what they said, "they would not honor my warranty because my door was not painted!" My door is white fiberglass and what does painting my door have to do with the bottom falling out? I can see if my door was real wood. They made an excuse not to cover a special order door. Their doors look good, but I will never buy another Masonite door again. I even spoke with a sales director and they did nothing to rectify the situation. I've attached a picture to show you how there is nothing wrong with the condition of the door.
They're a horrible company to deal with and never have I had a problem of companies honoring their warranty. I keep my receipts and I've done over $100k in renovations and I've always had company's honor their warranty. You can see that I've added a weather strip on the bottom of the door to hide the bottom falling out.
Front Door you can see I had to add a weather strip after bottom fell out