Ashley Furniture Store - The Worst Customer Service EVER!!!
DOVER, DELAWARE -- I was going to buy a bed from Ashley Furniture in Dover, De the sales lady was new but she assured me she could help me. I was interested in an 800 dollar bed. I asked if there was any loans or ways of financing available... the sales lady said she could run my credit to see if I would be approved. After she ran my credit I was approved for more then the bed was worth. But the sales lady then told me I had to pay 20% of the bed so that would be 160 dollars up front!!! This was only mentioned after she ran my credit I told her I wasn't interested in the loan then. She then told me its not a loan you will get a credit card in 7 to 10 days!!!! I was so upset because I thought she was just running my credit to see if I would be approved but I never wanted a credit card!!!
After all of this I left and called the manager who was also clueless and she wouldn't give me her name! At this point I was frustrated because my credit was going to be affected by this new credit card I didn't want. I later find out that I could have no interest for 12 months which was also not mentioned to me. The manager said she was new and the employees were not her responsibility!!! She then hung up on me. I called back and a Beth answered who proceeded to give me a fake managers name and she told me if I called again she would call the police on me! I then called the police myself to escort me into there building because I wanted a copy of my application for my records. The declined and wouldn't give me a thing! Then I contacted the owner a few days later to let him know my experience.
A Mr Bogus whom Is the owner said I was wrong and told me they would do nothing for me. I then called a Maryland department of Ashley furniture who gave me the same unprofessional attitude. Its very clear they only care about there money and scamming ppl. I will now contact the better business Bureau! I wish I read the reviews on this store before going in it!!! I haven't seen one good review yet and hope in the near future this store is shut down!!! I have never seen a company so horrible in my life! And yet there is nothing I can do.